Senior Claims Adjuster

Job Description

We’re looking for a Senior Claims Adjuster


About Brit

At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That’s why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a global workforce who collaborate to deliver a risk service. A team empowered to help our customers not only to survive the risks they face, but to stay on the front foot and keep moving forward. We believe the uncertainty of tomorrow isn’t something to fear but to seize; that it’s full of potential. Not only for our customers but our employees too.
We might write the future of risk for our brokers and clients, but we would love to help you write your future at Brit: a future based on not just progressing but on thriving – both professionally and emotionally. If you’re looking for a place to make a real difference read on.


What you’ll be doing

You’ll liaise with TPAs on Coverholder business to manage and oversee claims. You’ll communicate effectively with brokers and third parties to adjust claims in line with our company strategy and regulatory and legal compliance. You’ll guide and advise Claims Adjusters, resolving any issues and queries, and escalate any development needs to the Reinsurance Head of Claims/Claims Manager. You’ll promote Brit’s interests in the market through peer-to-peer meetings, broker advocacy, business development support to underwriters, market meetings, and industry conference participation.

You’ll effectively manage claims human resources through motivation and inspiration. You’ll deliver claims business and team objectives through effective leadership of others. You’ll actively interpret resource requirements and issues and contribute to recruitment policy for the claims operation. You’ll manage others in accordance with strategy. You’ll conduct effective skill gap analysis for yourself and others, utilizing other skills to plan your professional development. You’ll be responsible for the delivery of strategic projects and the timely output of the team’s work.

You’ll handle claims across multiple accounts, including but not limited to London Market business, Bermuda, Miami (Latin American risks), Brit Re (captive reinsurer), Sussex Re (third-party capital-backed reinsurer), and Australia. You’ll apply common terminology and context in standard situations and basic principles of good practice. You’ll provide explanations to customers and brokers/intermediaries and keep them informed of the status of the claim in a timely manner throughout the lifecycle of the claim. You’ll handle claims within agreed terms and SLAs. You’ll apply the company reserving policy and the standard policy conditions and exclusions where necessary and liaise with the actuaries and underwriters, as well as the Head of Reinsurance Claims/Claims Manager in setting additional case reserves (IBNR). You’ll ensure the circumstances of all claims/losses are fully investigated, including identifying and following up on any deficiencies in loss information provided to be satisfied as to the validity of the claim as to liability and quantum, and where necessary, negotiate the effective resolution of a claim. You’ll identify and take steps to identify avenues for recovery from third parties, including through contribution and/or subrogation. You’ll handle claims in line with the Claims Guidelines, Claims Policy, adjuster authority limits, and applicable law and regulatory requirements. You’ll effectively perform the role of agreement party in accordance with the Lloyd’s Minimum Standards, including the coordination of market meetings. You’ll manage the administration of inactive and ‘static’ claims and claims diary management.

You’ll respond effectively to customer requirements and actively seek feedback from customers and brokers/intermediaries to improve customer service. You’ll develop and enhance business relationships both internally and externally. You’ll maintain accurate claims records and provide such information as is necessary for Brit to comply with its regulatory requirements. You’ll undertake any ad hoc or project work as necessary. You’ll contribute effectively towards the business plan of the relevant underwriting and claims team, including the processing of claims, claims MI, and reporting. You’ll provide in-depth and expert advice to customers and brokers/intermediaries. You’ll contribute to the philosophy and selection of supplier management.
Accessibility

We’re located in the Leadenhall Building on Leadenhall Street (EC3V 4AB) and are situated on floors 16 – 18, and 39. All of our floors are accessible by lift, and there are building staff on hand to point you in the right direction.
The closest train / underground / DLR links are: Liverpool Street Station (7 mins), Bank Station (6 mins), Fenchurch Street Station (6 mins), Aldgate Station (7 mins).

The nearest bus stop is St Mary Axe (Stop LR or Z), which is located just outside the building.

If you have any other questions regarding accessibility, please ask.