Software Support Senior Engineer

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Boomi is looking for a highly motivated and technically proficient Software Support Senior Engineer who thrives in a fast-paced environment and is passionate about helping customers. This role requires a strong blend of technical troubleshooting expertise, customer engagement, and cross-functional collaboration to ensure a world-class support experience.

As a Boomi Software Support Senior Engineer, you will interact with customers through chat, phone, email, and Boomi's Support Portal, troubleshooting and resolving complex issues with Boomi's Integration Platform as a Service (iPaaS) solutions. You will also set priorities, drive daily support activities, and work closely with cross-functional teams such as Product Support, Customer Engineering, and Business Operations to escalate and resolve issues.

What you'll do:

• Deliver world-class technical support to Boomi customers via multiple channels (chat, phone, email, and Boomi's Support Portal)
• Diagnose and troubleshoot complex integration issues, helping customers maximize the value of Boomi's iPaaS solutions
• Manage and prioritize customer cases while setting clear expectations and ensuring timely resolution of issues
• Collaborate with Product Support, Customer Engineering, Customer Success, and Business Operations Teams to escalate and resolve technical challenges efficiently
• Communicate complex technical topics effectively to both technical and non-technical audiences
• Analyze and interpret error logs, stack traces, and system diagnostics to identify root causes and recommend solutions
• Stay up to date with new Boomi features, cloud technologies, and industry best practices to continuously enhance support capabilities
• Act as a mentor and technical leader within the support team, helping train junior engineers and refining support processes

The Experience you bring:

• 3+ years of customer-facing technical support experience, troubleshooting complex software issues in a cloud-based environment
• Strong problem-solving and analytical skills to diagnose and resolve technical issues efficiently
• 2-5 years hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
• Expertise in troubleshooting software applications running on both Linux and Windows operating systems
• Understanding of JVMs (Java Virtual Machines) and performance tuning techniques
• Solid grasp of networking fundamentals, including firewalls, load balancers, TLS, HTTP/S, SSL, TCP/IP, and S/FTP
• Programming and scripting experience with Java, JavaScript, React, or Groovy
• Experience in API design, development, and troubleshooting
• Ability to analyze and interpret error logs, stack traces, and system diagnostics to identify root causes
• Strong written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
• Customer-focused mindset, with the ability to empathize, communicate effectively, and manage expectations
• Detail-oriented, self-motivated, and capable of working in a fast-paced environment
• Ability to work rotating shifts and be on-call when required

Bonus points if you have:

• Experience with enterprise applications such as Netsuite, Salesforce, Hadoop, Relational, and NoSQL Databases
• Hands-on experience with containerization and orchestration technologies, including Kubernetes and Docker
• Knowledge of OAuth 2.0 authentication standards and experience with Postman or similar API testing tools
• Passion for mentoring, coaching, and training customers and colleagues to enhance technical knowledge
• Certifications in cloud platforms (AWS, Azure, GCP) or related technologies

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The base compensation for this position in Vancouver, B.C. ranges between 130,000 154,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, and experience.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.