ServiceNow CPQ Developer/Administrator

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Join us as a ServiceNow CPQ Developer/ Administrator
The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

What you will do
The CPQ Developer/Administrator is responsible for the technical architecture and maintenance of the ServiceNow CPQ application. You will transform complex product catalogs and pricing strategies into automated, error-free quoting experiences. This role requires a unique mix of any low code cloud-based SaaS platform expertise, logic-based programming, and a deep understanding of Quote-to-Cash (Q2C) business processes.

You will:

Product & Pricing Configuration

• Product Modeling: Design and configure complex product bundles, including nested options, dependencies, and exclusion rules using the ServiceNow Product Catalog.
• Pricing Engine: Build and maintain advanced pricing logic, including volume-based discounting, tiered pricing, and multi-currency support.
• Attribute-Based Configuration: Develop UI logic that guides sales reps through a "Configuration Wizard" based on specific customer needs.

Development & Scripting

• Advanced Logic: Utilize Script Includes and Business Rules to handle edge-case pricing scenarios that exceed out-of-the-box functionality.
• Document Generation: Configure and customize quote templates using Omni-Channel Document Generation, ensuring PDF outputs meet brand and legal standards.
• Flow Automation: Build end-to-end workflows in Flow Designer to manage the approval lifecycle of a quote (e.g., triggering manager approval for discounts > 20%).

Integrations & Administration

• ERP Integration: Build and manage integrations between ServiceNow CPQ and ERP systems (like SAP or Oracle) for order fulfillment via Integration Hub.
• Governance: Manage the migration of CPQ configurations across environments, ensuring that complex product relationships remain intact during deployments.
  Performance:
  Monitor the CPQ engine for performance lags, specifically during the "add to cart" and "calculate price" actions for large quotes.

What you’ll need to succeed in this role

• Experience: 10+ years of low code cloud-based SaaS platform development experience, with at least 2 years focused on Configure Price Quote, Order Management, or Revenue Operations.
• Education: Master’s degree in computer science, Information Technology, or a related field.
• ServiceNow Focus: Configure Price Quote, Customer Service Management, Sales Operation Management or Similar tools in salesforce or others
• Core Scripting: JavaScript (Glide API), HTML/CSS (for Quote Templates), and JSON.
• Logic Engine: Decision Tables, Flow Designer, and Advanced Work Assignment (AWA).
• Integrations: REST API, Integration Hub, and Spokes for ERP/Finance systems.
• Community-First Mindset: You understand that a technical "fix" must also provide a positive social experience.
• Analytical Skills: Ability to use Performance Analytics to track community health (e.g., time-to-first-reply, deflection rates).
• Collaboration: Ability to work closely with Marketing and Customer Success teams to align the portal’s look and feel with brand standards.
  
  Additional experience desired
  Certified System Administrator (CSA)
  Certified Application Developer (CAD)
  CIS - Customer Service Management
  ServiceNow Micro Certification: CPQ

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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.