Product Support Sr. Engineer

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Empower the Future of Data Activation

Join the Leader in Intelligent Connectivity. Boomi isn’t just a platform; we are the Data Activation company. As the world pivots toward AI-driven ecosystems, Boomi provides the essential, unified foundation that global enterprises rely on to move at the speed of business. When you join us, you aren’t just taking a job—you’re joining a category-leading team of innovators dedicated to making the impossible integrated.

The Role: Solve. Innovate. Empower. As a Software Support Engineer, you are the frontline architect of customer success. You do more than respond to tickets; you are a high-level troubleshooter who thrives on the moment you solve a challenge. You possess the rare ability to directly dissect complex technical bottlenecks, identify root causes, and engineer creative solutions that keep over 20,000 organizations running smoothly.

Your Engagement: Connect. Synchronize. Deliver. You are the vital link in our global support chain. By anchoring our 5:30 PM – 2:30 AM IST shift, you ensure that our customer challenges maintain momentum across time zones. In this Hybrid/Remote role, you will champion our follow-the-sun mission, bringing the flexibility and on-call readiness needed to seamlessly transition complex issues across global regions and deliver world-class success. You are Boomi!

What You’ll Bring to the Team

Boomi Expertise

• 2 or more years of hands-on experience with the Boomi AtomSphere Platform, moving beyond the basics into advanced process development, API management, and complex deployments.

• 3 - 5 years of total experience in IT Consulting or Software Development, giving you the architectural perspective needed to solve big picture problems.

• Shift timings: 5:30PM IST - 2:30AM IST

Technical Proficiency

• Experience with web languages—REST, SOAP, WSDL—and skilled in using tools like Postman and OAuth 2.0 to design and troubleshoot seamless connections.

• Practical command of the languages that power modern business, including Java, Groovy, JavaScript, and React.

• Comfortable navigating the modern tech stack, from Kubernetes with Rancher Desktop and Cloud-based apps to the core of Windows and Linux OS.

• Understand data integrity through ELT/ETL knowledge and experience with enterprise giants like Salesforce, NetSuite, and Hadoop.

Diagnostic Specialist

• Strategically leveraging AI technologies to analyze technical support cases, accelerate troubleshooting, identify root causes, and bring cases to resolution.

• Proficiency in protocols (TCP/IP, HTTP/S, SSL/TLS, SFTP) using tools like Wireshark and Charles Proxy to find exactly where a connection is breaking.

• An eye for analyzing error logs across Java and various Operating Systems to pinpoint root causes before they become roadblocks.

Collaboration-centered approach

• Ability to take a complex, highly technical solution and explain it so clearly that a non-technical customer feels like an expert.

• Patience and compassion in every interaction, ensuring our customers feel heard and valued.

• Energized by new technology. As Boomi leads the way in AI-ready data activation, you are the first in line to learn, adapt, and master the next wave of innovation.

What You’ll Gain

Accelerate Your Career in AI & Integration: At Boomi, you aren't just maintaining software; you are at the epicenter of the AI-ready data revolution. You will gain front-row access to the latest innovations in intelligent connectivity, ensuring your skills stay at the absolute cutting edge of the industry. Supported with dedicated time to build your knowledge and expertise.

Access to an Elite Technical Playground: Work with a massive variety of enterprise ecosystems. One day you’ll be optimizing Salesforce integrations, and the next you’ll be deep-diving into Kubernetes or Big Data environments. The sheer variety of technical challenges ensures that no two days are ever the same.

A Truly Global Collaborative Culture: You aren’t an island. You’ll work alongside a world-class team of engineers who share your passion for problem-solving. We pride ourselves on a culture of knowledge sharing, where mentorship and collaboration are built into our DNA.

#LI-ML-1

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.