Boomi • United Kingdom

Product Support Engineer, Boomi

Remote-first – 2 days per month in the office

A little flex time

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Product Support Engineer, Boomi

Competitive salary

Exeter, UK

Boomi is looking for an enthusiastic individual with a perfect blend of technical acumen and communication skills who is passionate about helping customers. As a Boomi Product Support Engineer, you enjoy working with customers, troubleshooting issues, and finding creative solutions to solve complex technical problems. A Product Support Engineer knows that, in order to make our customers successful, they need to be experts not only in our Boomi products and elements of the platform, but also across a wide range of IT concepts.

Role Responsibilities:

  • Providing technical direction and assistance to our partners and customers regarding their use of the Boomi Platform (and all its core elements).
  • Assistance with identifying root causes for issues reported by our customers.
  • Work closely with customers and collaborate internally with our Engineering, Product Management, and Technical Architecture teams to help address issues for customers with larger scale, higher volume, and unique integration requirements.
  • Handle initial escalations for support cases with potential for high impact and visibility across the organization.
  • Coach other support engineers on difficult technical integration issues and actively participate in our community, leveraging your skills and experience to provide further support to our community members.
  • Prioritize and manage escalated issues with our internal development teams.
  • As this is a customer facing role, strong communication and presentation skills along with customer empathy is paramount. You will need to be able to manage customer expectations, set priorities, and communicate complex technical issues across a wide audience with technical and non-technical backgrounds.

Essential Requirements:

  • Experience as a support engineer or junior developer, with a demonstrated passion for helping customers solve complex integration problems.
  • Ability to design, optimize, and integrate business processes.
  • A passion to solve customer problems using your refined communication skills to coach and train customers on the Boomi platform.
  • Experience with enterprise integration tools that can be used to extend the team’s knowledge.
  • Motivated individuals who enjoy a fast-paced work environment and understand that the SaaS culture requires creativity, collaboration, fast decision making and a sense of urgency.
  • Having experience with any of the following would support your success with working with our platform:
    • SQL and XML technologies
    • SOAP/REST and HTTP
    • Experience in connecting and working with different APIs.
    • Basic scripting languages (Java, Java Script, React, Groovy)
    • Java
    • Demonstrated deployments of enterprise software systems and SaaS using industry standard environments including XML, HTTP/HTTPS, Java, C++, and ASP.
    • Experience with Windows/Linux servers.
    • Experience with Orchestration and Containerization (Kubernetes, Docker)
    • Practical understanding of basic networking concepts and protocols such as Firewalls, Load Balancers, TLS, HTTP/S, SSL, TCP/IP, S/FTP
    • Practical experience installing, administering, and troubleshooting software applications running in the Cloud. Preferred experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).
    • Application integration development or process design

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Adoption leave
Open to part time work for some roles
Open to compressed hours
Work from anywhere scheme
Enhanced WFH tools
Flexible working week
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Buy or sell annual leave
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Enhanced maternity leave
Shared parental leave
Enhanced paternity leave
Cycle to work scheme
Faith rooms
Annual bonus
Life assurance
Life insurance
Gym membership
Work from home budget
Enhanced pension match/contribution
Location
92%
Employees are very happy with their working location freedom
Hours
86%
Employees are very happy with the flexibility in the hours they work
Benefits
73%
Employees are largely happy with the benefits their company offers
Work-life balance
74%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
85%
Employees feel they have complete autonomy over getting their work done

Working at Boomi

Company employees

1,500

Office locations

Pennsylvania, Exeter, Singapore, India, Vancouver, Barcelona

Hiring Countries

Australia

Canada

India

Singapore

Spain

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023