Boomi • Australia

Enterprise Customer Success Manager

Remote-first – 2 days per month in the office

A little flex time

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

As an Enterprise Customer Success Manager, you will be our Customers' strongest advocate, helping them realize value from their Boomi investments. A true team player, you would be as much passionate about maximizing outcomes as about providing an exceptional experience for every customer.

You will act as a trusted advisor to our large enterprise customers in ANZ providing strategic guidance and remove all barriers to maximizing their investment in Boomi’s iPaaS platform.

You are relentless and dedicated to providing an out-of-the-world Boomi experience to our customers and partners on our platform, products, and services and orchestrate all post-sales lifecycle activities including adoption, implementation, value creation, business reviews, roadmap alignment, and achieving measurable outcomes.

You will:

  • Act as a strategic partner to executive-level business and technical decision makers to support customers in defining and realizing their digital and business transformational outcomes
  • Build and nurture strong customer executive relationships to develop a holistic and deep view of their current, short-term and strategic programs
  • Have a strategic, result oriented and growth focused mindset to engage, retain and expand customer adoption
  • Leads customer success motion from onboarding to business value realization
  • Deliver executive-level strategic business reviews with relevant stakeholders
  • Understand customer requirements and remove barriers to customer's outcome and value realization around Boomi
  • Be an excellent Team Player. Work with Sales, Professional Services, Product, Finance, Training and Support teams to provide a world class post-sales experience to our customers
  • Have significant customer facing experience leading enterprise customers through business or technology transformations
  • Drive customer advocacy, outcomes, expansion and reference-ability for your book of business


Essential Requirements

  • 10+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, Engineer, Director of IT, or other roles with Account management focus
  • Ability to shift from developing high level strategies to effective execution, conflict resolution, influencing at every level and driving decisions through appropriate collaboration
  • Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences
  • Ability to engage with CXOs during QBRs and Success 360’s on topics such as business value and total cost of ownership, etc.
  • Excellent stakeholder management skills both with customers and within an organization
  • Strong track record of proactively identifying customer needs and implementing success, adoption, and outcome realization plans
  • High performer with an ability to meet and exceed key performance indicators
  • Excellent communicator with business, analytical and problem-solving skills


Desirable Requirements

  • Experience working with a SaaS vendor
  • Subject or domain experience with iPaaS, Cloud and Application Integration or B2B integration
  • Experience with Customer Success Management tools like Gainsight
  • Advanced Educational Degree preferred

We believe in working hard, having fun and making a difference. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, without any prejudice or bias. We do not tolerate discrimination or harassment and believe in offering a fun, safe and rewarding workplace.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Adoption leave
Work from home allowance
Open to part time work for some roles
Open to compressed hours
Work from anywhere scheme
Work from home stipend
Enhanced WFH tools
Flexible working week
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Buy or sell annual leave
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Enhanced maternity leave
Shared parental leave
Enhanced paternity leave
Cycle to work scheme
Faith rooms
Pension match/increase
Annual bonus
Life assurance
Life insurance
Gym membership
Location
92%
Employees are very happy with their working location freedom
Hours
86%
Employees are very happy with the flexibility in the hours they work
Benefits
73%
Employees are largely happy with the benefits their company offers
Work-life balance
74%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
85%
Employees feel they have complete autonomy over getting their work done

Working at Boomi

Company employees

1,500

Office locations

Pennsylvania, Exeter, Singapore, India, Vancouver, Barcelona

Hiring Countries

Australia

Canada

India

Singapore

Spain

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023