Boomi • India

Boomi Product Support Engineer

Remote-first – 2 days per month in the office

A little flex time

Job Description

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out or visit our Boomi Careers page to learn more.

The Boomi Global Customer Support team guides our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to ensure our customers' success with the Boomi platform. (Hyderabad)

As a Boomi Software Support Engineer on our Backlog, you will:

  • Provide exceptional engagement as our customer’s initial contact with the Global Customer Support team

  • Acknowledge the customer’s concern, empathizing with them, analyzing the information they’ve provided

  • Asking questions that refine your initial analysis

  • Leverage your technical expertise to ensure timely, accurate solutions

  • Determine when deeper technical investigation and collaboration are necessary.

  • Engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking.

  • Work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions

  • Drive support cases from 9:30a-6:30p IST (Monday - Friday); participate in on-call rotations; have hours flexibility

  • Work remotely

As a Boomi Software Support Engineer, you are:

  • An enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment

  • Able to quickly understand the customer’s challenges, identify the root cause, and find creative solutions to technical problems

  • A skilled communicator able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds

  • Committed to delivering excellence to our customers, our company, and our colleagues.

Essential Requirements

  • Effective communication and presentation skills with both technical and non-technical

  • Ability to empathize with the customer

  • Experience troubleshooting customer issues

  • Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script

  • Windows and Linux OS experience

  • Cloud-based software application experience, including installation, administration, and troubleshooting

  • Ability to analyze error logs for Java programs, Windows OS, Linux OS

  • Passion to continue learning

Desired Experience

  • Advanced knowledge of performance tuning techniques and tools

  • Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)

  • Understanding of database administration

  • Understanding of network fundamentals, including network trace analysis

  • API design and development experience

  • Thorough understanding of how data is transmitted securely across the network

  • Boomi platform certifications and/or knowledge

  • NetSuite, Salesforce, Hadoop, Linux system administration

  • Knowledge of Postman and OAuth 2.0

  • IT Consultant or Software Developer experience

  • 4 years of work experience in Boomi support.


Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Company benefits

Adoption leave
Work from home allowance
Open to part time work for some roles
Open to compressed hours
Work from anywhere scheme
Work from home stipend
Enhanced WFH tools
Flexible working week
Compassionate leave
Dental coverage
Health insurance
Mental health platform access
Enhanced sick pay
Travel insurance
Dog friendly co-working space
Buy or sell annual leave
Accrued annual leave
Time off in-lieu
Bank holiday swaps
Enhanced maternity leave
Shared parental leave
Enhanced paternity leave
Cycle to work scheme
Faith rooms
Pension match/increase
Annual bonus
Life assurance
Life insurance
Gym membership
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Working at Boomi

Company employees


Office locations

Pennsylvania, Exeter, Singapore, India, Vancouver, Barcelona

Hiring Countries






United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023

Other jobs you might like