Client Support Engineer

Client Support Engineer

Introduction

BMT is seeking one or two Client Support Engineers (CSE) to support both new and existing offshore oil platform operations, with a focus on planning, monitoring, and safety. The number of positions will depend on the qualifications and experience of the candidates.

About the role

As a Client Support Engineer (CSE), you will be responsible for field planning, installation, commissioning, training, troubleshooting, maintenance, upgrades, and de-mobilization of BMT Instrumentation Systems. You will ensure seamless deployment, optimal performance, and ongoing support for these systems throughout their lifecycle.

The CSE will join a collaborative team, taking on customer relationship responsibilities and leading a group of BMT specialists and engineers in delivering instrumentation systems to a growing client base. Key attributes for success include teamwork, coordination, attention to detail, and strong customer service skills.

An Intermediate CSE will receive guidance from senior team members as needed and is expected to gradually develop greater autonomy in managing projects.

Duties / Responsibilities:

A CSE can expect to take a role in the following:

· Design support with consideration of installation and maintenance issues;

· Support Quality Assurance (QA) and Quality Control (QC) processes in system assembly;

· Develop operation, maintenance, installation, and commissioning documentation;

· Lead and engage with system integration and testing activities including Factory Acceptance Testing;

· Lead the installation and commissioning of systems;

· Coordinate with technical groups within BMT to ensure that problems with existing systems are identified and corrected in a timely manner;

· Develop technical procedures, documentation, and training presentations to ensure the success of Field Electronic Technicians and Field Engineers;

· Identify work tasks and provide instruction to the Field Service group and other Engineering groups (Data, Software, Electrical, Mechanical and Drafting);

· Develop action plans for each work item that is in the intranet ticketing system;

· Complete preparation of work, such as that in the intranet ticketing system, prior to field service trips;

· Supervise technicians, field engineers and software specialists on the technical execution of service, repair, and maintenance jobs on offshore projects that the Client Support Engineer is managing;

· Assist field personnel to prepare, and review work performed, that is in the intranet ticketing system for deployment offshore;

· Ensure that QA and QC procedures are followed in all service and upgrade activities; and

· Receive requests from clients for service, repairs, and maintenance of existing systems; Raise tickets as new work items are identified.

· For facilities assigned to the Client Support Engineer:

· Perform regular quality checks in BMT Deep web portal data as needed.

· Update accounting tools with opportunities as part of the day-to-day operations.

· Track all stages of project activity from Opportunity to Proposal, to Contract award.

· Produce up-to-date Maintenance Strategy documentation.

· Design and write technical aspects of field service proposal scope of work, and provide initial man-hour and schedule estimates.

· Populate proposal data into BMT’s Bid Assessment Forms (BAF).

· Maintain Instrumentation Services (IS) documentation needed for the Field Service group.

The above is a sample of duties, and the CSE may be asked to perform additional related duties.

Location & Flexibility:

In terms of location, we have office in Houston, TX. This is a hybrid role but at times requires to be in the office. Please note that travel to customer sites or to attend meetings will be required. This role is a full-time position.

About you

Education and Experience:

Candidates will be expected to demonstrate the following:

· Bachelor’s Degree in Electrical, Mechanical, or equivalent Engineering discipline, or equivalent experience in engineering and/or electronics, or equivalent combination of education and experience.

· Minimum 5 years of experience with increasing responsibility on work or projects in mechanical, electrical or software engineering field.

Skills / Abilities / Knowledge:

Required:

· Proven experience in writing concise and easy to read manuals for customers or in a highly specialized language for experts.

· Must be willing and able to work outside normal business hours if required (evenings and weekends). Such work may include communications (phone and email) with clients, communications (phone and email) with personnel in the field, and support of personnel in the field including analysis, providing technical direction and guidance, and coordinating onshore support from others.

· Must possess a good working knowledge of computerized data acquisition systems.

Candidates would benefit from previous experience with:

· Experience and knowledge of Analog & Serial communications (4-20mA, RS-232/422/485)

· Experience in a primary interface role with customers.

Physical Requirements

· The employee will be required to take and successfully pass rigorous offshore survival classes as may be required by company clients.

· Ability to work a 40-hour work week as the norm, but be available to work 10 to 12 hours days when working in shipyards or offshore.

· Must be able and willing to travel to shipyards and offshore locations both domestically and internationally, as may be needed. Estimated to be approximately twenty percent (20%) of the time averaged over an annual time frame.

About BMT

We exist to navigate the most important and impactful engineering challenges of our time. We create environments where people with outstanding technical knowledge deliver meaningful, practical solutions. We are driven by a commitment to a safer, more efficient, effective and sustainable future to find out more about BMT click here .

BMT is open and committed to discussing flexible working. We believe that everyone performs at their best when they have the flexibility to make working for BMT work best for them.

BMT hires talented people and welcomes applications from everyone. BMT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information,

national origin, disability, protected veteran status or any other characteristic protected by law.

We know that diversity, equity, and inclusion is critical to achieving our purpose as a business which is to navigate the most important and impactful engineering challenges of our time (to find out more click here). Our passion and goal are to build more diverse teams and to create an environment where employees are engaged, thriving and feel a sense of belonging.

Our Diversity and Inclusion Strategy is a business imperative for us. We have established D&I forums and an LGBTQ+ Network and will continue to build out Employee Network Groups across other communities to represent and support diversity within our workforce.

Benefits

At BMT, our employee benefits are designed to ensure you have the resources you need to thrive.

In addition to a competitive salary, we offer a wide range of benefits in areas including health, dental, vision, life insurance, long term disability, short term disability, health care flexible spending account, dependent care reimbursement plan, 401k, PTO, 9 holidays, plus 1 floating holiday and professional development opportunities.

Don’t hesitate to ask more about our benefits during the hiring process.

Apply online

Does this sound like you? If so, please submit your application as soon as possible. We look forward to learning more about you.

A message to recruitment agencies: We receive applications exclusively via our ATS. Please note that we do not accept CVs submitted via email to the HR department or staff within our Operational teams. We will not progress CVs shared on a speculative basis by email and you accept our right to pursue such candidates with no obligation to third-party terms and conditions or liability to a fee