Blood Cancer UK • Edinburgh

Supporter Relations Team Assistant 3-month FTC

Employment type:  Contract
Salary:  £27,820 / year

Remote-first – With Office Locations

Fully flexible hours

Apply now

Job Description

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and supporting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters. This role will take responsibility to help build lasting relationships through written and verbal communication with our supporters and ensure efficient administration of donations and maintaining accurate data on our CRM system.

The majority of tasks within this role must be completed in the office, and therefore you will be required to work from the office based in Edinburgh.

Key Responsibilities

Customer Service:

  • Deliver an outstanding supporter experience and develop relationships with our supporters in every interaction you have with them
  • Respond to all inbound enquiries, requests and donations received (email, in writing or in person) in a prompt, efficient and helpful manner and within the agreed timescales
  • Fulfilment of welcome packs, fundraising materials and thank you letters
  • Complaint handling


  • Processing cheque, card and cash donations
  • Recording and updating event registrations
  • Data entry and updating details in our CRM system
  • Coding income and making financial adjustments

General Responsibilities:

  • Ensure compliance at all times with legislation, such as Institute of Fundraising codes of practice, data protection and GDPR, Fundraising Regulator, Gift Aid and all other requirements of an ethical and professional fundraising charity
  • Take a proactive approach to personal development
  • Contribute to team meetings and workshops
  • Work collaboratively with other colleagues to continuously improve our processes and ways of working


  • Promote Blood Cancer UK’s vision, mission and core values
  • We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to
  • Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work)
  • Be an effective ambassador for Blood Cancer UK at any activity you attend
  • Develop an in-depth understanding of our work
  • Follow the principles of LEAN and continuous improvement
  • All staff are expected to adhere to Blood Cancer UK’s policies and procedures
  • Do any other reasonable things your manager needs you to do

Skills, Knowledge and Expertise

  • Excellent communication skills in both writing and verbal, with the ability to adapt to suit the audience
  • Experience of using a CRM or database, including understanding the value of capturing, maintaining and getting the most from the data to respond to customer needs
  • Strong working knowledge of Microsoft Office, including Word, Excel and Outlook
  • The ability to manage multiple projects simultaneously and prioritise your workload
  • Builds and maintains good working relationships with colleagues to foster team spirit, commitment to the team and achievement of shared goals
  • Excellent attention to detail, and analytical and numeracy skills
  • A pro-active approach to personal development

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – Our maternity/shared parental/adoption offer is 12 weeks at full pay, 12 weeks at half pay, followed by 15 weeks at the statutory rate.
Enhanced paternity leave – Our paternity leave offer is 6 weeks at full pay.
Adoption leave
Shared parental leave
Work from anywhere scheme – For the vast majority of our roles, there is no requirement to work from one of our offices. We meet up as an organisation at 2-4 in-person events each year, such as all-staff away days.
30 days annual leave + bank holidays
Enhanced sick pay – Our enhanced sick pay offer is: Up to two years’ service: 4 weeks full pay and 4 weeks half pay After two years’ service: 12 weeks full pay and 12 weeks half pay
Pregnancy loss leave
Fertility treatment leave
Teambuilding days

We asked employees of Blood Cancer UK how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done
Working at Blood Cancer UK

Company employees


Office locations

London and Edinburgh

Hiring Countries

United Kingdom
Awards & Achievements
Most flexible Charity & Tech For Good companies – 1st

Most flexible Charity & Tech For Good companies – 1st

Industry awards 2022