Support Services Nurse

Job Description

We are looking for a positive people-focussed and forward-thinking Support Services Nurse, with substantial recent/current experience in haemato-oncology at Band 6 or above, to join our team and provide high-quality information and support to people affected by blood cancer.

Working via a range of mediums including phone, email, social media and online community forum across a 6-day-a-week service, you will play a central role in working towards our mission of being the generation to beat blood cancer.

We welcome applications to work full time, part time at least four days a week and we are open to job-share.

MAIN RESPONSIBILITIES

Service delivery

• ·Take and return support line calls providing helpful and professional information and support to service users on a range of practical and emotional issues.
• Answer emails and social media queries from service users providing support and information.
• Moderate online community forum, keeping users safe in a supportive environment while encouraging them to engage with each other.
• Record all contacts and cases accurately within our database so we can report on statistics and impact.
• Adhere to all support services policies and procedures, and be aware of the boundaries that are in place.
• Maintain your NMC registration.

Sharing expertise with the organisation

• Provide blood cancer expertise to the rest of the organisation.
• Plan and deliver training on blood cancer topics to other teams in the organisation.
• Support longer-term projects across the organisation which require clinical input and contribute to Blood Cancer UK’s strategy and mission.

Service improvement

• ·Develop and improve our support services, eg team processes, data collection, equality diversity and inclusion.
• Contribute to the development of new, innovative nurse-led services, think creatively about new ways of getting support out to our community.
• Support our Clinical Engagement Manager to build relationships with external healthcare professionals and promote our services to hospitals.
• Attend external events as required to represent Blood Cancer UK and promote our information and support services.

THINGS WE ALL DO

• Promote Blood Cancer UK’s vision, mission and core values.
• We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to.
• Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work).
• Be an effective ambassador for Blood Cancer UK at any activity.
• Adhere to Blood Cancer UK’s policies and procedures.

Essential skills knowledge and experience

• Essential health sector knowledge and experience
• Registered NMC nurse
• Substantial recent/current experience in haemato-oncology at Band 6 or above
• Understanding of the needs of blood cancer patients and their loved ones
• Experience working with vulnerable adults needing support across different mediums
• Knowledge and understanding of the NHS and health and social care issues
• Working knowledge of data protection, confidentiality, and safeguarding policies

Essential skills and strengths

• Excellent written communication skills, able to communicate effectively over emails or short messages
• Excellent verbal communication skills, able to communicate effectively over the phone
• Excellent ICT literacy, including experience of handling data in a CRM system
• Able to manage own workload and plan own capacity
• Open-minded and creative when thinking about service improvements
• Enthusiasm for using insight and data to inform decision-making and service improvement
• Happy to work remotely and flexibly, including some evening and weekend shifts