Blood Cancer UK • Flexible

Support Services Nurse

Employment type:  Full time
Salary:  £39,700 – £49,900 per annum

Remote-first – With Office Location

Fully flexible hours

Job Description

We are looking for a positive people-focussed and forward-thinking Support Services Nurse, with substantial recent/current experience in haemato-oncology at Band 6 or above, to join our team and provide high-quality information and support to people affected by blood cancer.

Working via a range of mediums including phone, email, social media and online community forum across a 6-day-a-week service, you will play a central role in working towards our mission of being the generation to beat blood cancer.

We welcome applications to work full time, part time at least four days a week and we are open to job-share.


Service delivery

  • ·Take and return support line calls providing helpful and professional information and support to service users on a range of practical and emotional issues.
  • Answer emails and social media queries from service users providing support and information.
  • Moderate online community forum, keeping users safe in a supportive environment while encouraging them to engage with each other.
  • Record all contacts and cases accurately within our database so we can report on statistics and impact.
  • Adhere to all support services policies and procedures, and be aware of the boundaries that are in place.
  • Maintain your NMC registration.

Sharing expertise with the organisation

  • Provide blood cancer expertise to the rest of the organisation.
  • Plan and deliver training on blood cancer topics to other teams in the organisation.
  • Support longer-term projects across the organisation which require clinical input and contribute to Blood Cancer UK’s strategy and mission.

Service improvement

  • ·Develop and improve our support services, eg team processes, data collection, equality diversity and inclusion.
  • Contribute to the development of new, innovative nurse-led services, think creatively about new ways of getting support out to our community.
  • Support our Clinical Engagement Manager to build relationships with external healthcare professionals and promote our services to hospitals.
  • Attend external events as required to represent Blood Cancer UK and promote our information and support services.


  • Promote Blood Cancer UK’s vision, mission and core values.
  • We’re all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to.
  • Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work).
  • Be an effective ambassador for Blood Cancer UK at any activity.
  • Adhere to Blood Cancer UK’s policies and procedures.

Essential skills knowledge and experience

  • Essential health sector knowledge and experience
  • Registered NMC nurse
  • Substantial recent/current experience in haemato-oncology at Band 6 or above
  • Understanding of the needs of blood cancer patients and their loved ones
  • Experience working with vulnerable adults needing support across different mediums
  • Knowledge and understanding of the NHS and health and social care issues
  • Working knowledge of data protection, confidentiality, and safeguarding policies

Essential skills and strengths

  • Excellent written communication skills, able to communicate effectively over emails or short messages
  • Excellent verbal communication skills, able to communicate effectively over the phone
  • Excellent ICT literacy, including experience of handling data in a CRM system
  • Able to manage own workload and plan own capacity
  • Open-minded and creative when thinking about service improvements
  • Enthusiasm for using insight and data to inform decision-making and service improvement
  • Happy to work remotely and flexibly, including some evening and weekend shifts

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Enhanced maternity leave – Our maternity/shared parental/adoption offer is 12 weeks at full pay, 12 weeks at half pay, followed by 15 weeks at the statutory rate.
Enhanced paternity leave – Our paternity leave offer is 6 weeks at full pay.
Adoption leave
Shared parental leave
Work from anywhere scheme – For the vast majority of our roles, there is no requirement to work from one of our offices. We meet up as an organisation at 2-4 in-person events each year, such as all-staff away days.
30 days annual leave + bank holidays
Enhanced sick pay – Our enhanced sick pay offer is: Up to two years’ service: 4 weeks full pay and 4 weeks half pay After two years’ service: 12 weeks full pay and 12 weeks half pay
Pregnancy loss leave
Fertility treatment leave
Teambuilding days
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Working at Blood Cancer UK

Company employees


Gender diversity (male:female:non-binary)


Office locations

London and Edinburgh

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
3rd – Charity & Tech For Good

3rd – Charity & Tech For Good

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
1st – Charity & Tech For Good

1st – Charity & Tech For Good

Industry awards 2022