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BD

Technical Support Enginner

Location:  Minato-ku, Japan
Location flexibility:  4 office days / week – Based on location and role requirements.
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Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Role Overview / Responsibilities

  • Lead troubleshooting and resolution of complex onsite issues related to clinical diagnostic equipment and software that cannot be resolved at the first level of support
  • Contribute to product management and new product introductions, identifying issues related to design, reliability, and maintenance, and collaborating with global engineering teams to improve product quality
  • Provide advanced technical support to customers by leveraging a broad range of technical expertise, helping to build strong and trusted relationships
  • Take the lead in issue resolution and preventive maintenance activities in clinical environments, contributing to improved healthcare outcomes


Education & Qualifications
Education

  • Bachelor’s degree or above (including university, graduate school, junior college, or technical college)

Required

  • Valid driver’s license
  • Experience in equipment maintenance

Preferred

  • Field Service Engineer experience in the medical device industry
  • Basic knowledge of electrical and mechanical systems, as well as PC and network fundamentals
  • English proficiency sufficient to read technical manuals (TOEIC score: approx. 500 or higher preferred)

・一次対応で解決困難なオンサイト課題に対し、医療機器およびソフトウェアのトラブルシューティングと解決を主導
・製品管理および新製品導入に関与し、設計・信頼性・保守課題の特定と開発元連携を通じて品質向上に貢献
・高度な技術知識を活かし、顧客への技術支援を提供し信頼関係構築に寄与
・臨床分野における障害対応および未然防止活動を主導し、医療現場への貢献を実現

学歴および応募要件:
最終学歴 大学院、大学、短期大学、高専各種学校、高等専門学校卒以上
必須要件

・普通自動車免許

・機器メンテナンスのご経験をお持ちの方
歓迎要件
・医療機器業界でのフィールドサービスエンジニア経験
・ 電気・機械の基本的な知識、PC・ネットワークの基本知識
・英語スキル(マニュアル読解程度)Toeic500点以上を希望

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

.

Primary Work Location

JPN Tokyo - Minato-ku

Additional Locations

Work Shift

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Working at BD

4 office days / week – Based on location and role requirements.

A little flex time – Based on role requirements.

Company benefits

Health insurance
__ days annual leave + bank holidays
Accrued annual leave
Company shutdown periods
Optional unpaid leave
Reservist leave
Buy or sell annual leave
Compassionate leave
Dental coverage
Fertility benefits
Hertility subscription
Mental health pathway
On-site wellness services
Complimentary Medical Services
Eye Care Support
Fertility treatment leave
Men’s health support
Mental health platform access
Personalised nutrition plan
Wellbeing allowance
Women’s health support
Critical Illness Insurance
Family health insurance
Gym membership
Menopause support
Mental health first aiders
Mental health support
Private GP service
Wellbeing incentive programme
Mentoring
Coaching
Learning platform
Further education support
Study support
Professional subscriptions
Collaboration spaces
Bike parking
On-site wellness room
Secure on-site parking
Cycle to work scheme
On-site barista
Private booths
Sensory-Friendly Setup
Chill out zone
Ergonomic workstations
Meditation space
On-site catering
On-site gym
On-site shower
On-site workout classes
Adoption leave
Eldercare services
Shared parental leave
Pregnancy loss leave
Summer holiday childcare
Carer’s leave
Emergency leave
Pregnancy support
401K
Annual pay rises
Equity packages
Salary advance
Additional voluntary pension contribution
Electric Car Salary Sacrifice
Income protection
Life assurance
Salary sacrifice
Nursery salary sacrifice scheme
Annual bonus
Enhanced pension match/contribution
Life insurance
Referral bonus
Share options
Theme park discounts
Cinema discounts
Coffee discounts
Restaurant discounts
Travel insurance
Employee recognition scheme
Career and family coaching
Death in service
Employee discounts
Sabbaticals
Sports teams
Workplace loan
Charity donation scheme
Company wide holidays/offsites
Financial advice
Relocation packages
Teambuilding days
Volunteer days
Car allowance
Company car
Employee assistance programme
Financial coaching
In house training
Neonatal leave
Physiotherapy
Will writing
Modern office
Enhanced maternity leave
Enhanced paternity leave
Tax-free childcare
Women’s health leave
Enhanced maternity leave
Women’s health leave
Non-contributory pension
Religious celebration leave
Bank holiday swaps
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Company employees:

60,000+

Office Locations