BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
The core responsibilities for this role is to service as the main point of contact for the Central Hub (GSA+EE regarding Service related commercial asks to maximize service sold at Point of Sale, also convert, renew, sell & upsell service offerings (implementation, post go live and value added services) covering the MMS portfolio from existing and prospective customers through a customer centric approach and assist them in selecting those best suited to their needs. Maintain process adherence and meet revenue targets.
Your responsibilities:
Communication and close collaboration with Commercial and other teams
being first point of contact for tender related requests relating to services. Provide tender responses both descriptive and pricing. Escalation point for pricing discounts. Other teams such as Tender management team, Professional Services, Customer Success Management, Service Readiness, etc)
Perform direct service sales in the defined geographical territory for the entire MMS portfolio
Manage service sales call flow as a first point of contact for internal & external customers (phone & e-mails)
Close provided Leads into sale according to the process
For a list of segmented customers, identify, qualify, and close service sales and perform contract opportunity management according to the processes, systems and tools in place (BD Way of Selling by incorporating Customer Centricity and SalesForce.com into daily activities)
Arrange campaigns in collaboration with the commercial team
Prepare, present and negotiate customer proposals by phone and emails, visit customer on ad hoc basis
Provide existing customers revised agreements as required (upsell) and renew accounts according to agreements on an annual basis
Prepare and send service contract material to the customer: offer letter, agreement terms & conditions, quotation, etc.
Collect purchase orders from customer and coordinate the invoicing of service contracts.
Create and maintain service contract records and data quality in the relevant Systems
Follow-up on account and contract with the client & BD Field Service to assure yearly maintenance is assigned to the FSE via the designated system
Manage/advise on the monthly service revenues reconciliation and accruals financial processes
Maintain and manage the service contract forecasting tool
Achieve the financial sales goals and performance at countries/territory level
Responsible for the budgeting & forecasting process in collaboration with the Service Commercial organization
Preparing and assisting in the development of revenue projections/forecasts, and presenting potential risks and opportunities as well as preparing analyses and reconciliations
Oversees the entire quotation and billing process to ensure revenue is being timely recognized and accounted for on the monthly P&L
Monitor and evaluate the Service sales performance and activities utilizing available systems
Meeting established revenue and profit goals as defined in the Service Sales budget
Track installed base clients, incl lifecycle, when EOL: Sales opportunities
Customer experience
Establish on-going relationships with customers, increase presence at key accounts
Promote the service portfolio and assess customers’ servicing needs.
Communicate with and provide exceptional Customer Service to internal & external customers through all communication methods and professional behavior
Embody trust, integrity and ethics inside and outside the company.
Your profile
Min bachelor’s degree in science, business or equal by experience
Fluent in English and German, French or any Eastern European language a plus
Ability to process and analyze data in online systems (Power BI, ServiceMax, excel) necessary
Sales experience in a commercial environment and/or healthcare industry is a plus
Solution selling skills and a commercial mindset
Strong written and verbal communication, presentation and listening skills
Result driven & action oriented
Exhibit good organization skills
Proficiency in using Microsoft Office applications and CRM (SFDC)
A proactive & entrepreneurial mindset with the ability to network & build long-term customer relationships
Experience in direct medical device selling or contract selling desirable
Experience in a Technical Service/ Commercial organization desirable
Travel requirements
The role can occasionally require travel across the region, and Europe for meetings or training courses. With a max of 5% of the time.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
DEU Frankfurt - Walther-von-Cronberg-Platz
Additional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
