For employers
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Role and responsibilities
As part of the ADx Technical Services team, reporting to the EMEA Regional Support and Training Manager, you will provide expert-level BD COR technical support to customers and Field Service Engineers across EMEA. The role focuses on strengthening BD COR performance by enabling all sites to achieve ≥98% uptime, supporting a 5-hour median restoration target, and building regional expert capability that reduces reliance on global escalation. You will support BD COR deployment, operation, troubleshooting, lifecycle management, training and service readiness in close collaboration with Customer Remote Support, Field Service, Regional Support, Training & Application, Sales & Marketing and global service organizations in Sparks and Drachten.
As the BD COR Instrument Expert, you will deliver technical training, contribute to platform improvement projects, support launch readiness and help optimize service processes across EMEA.
Your specific responsibilities will consist of:
Role priorities: ≥98% uptime at all BD COR sites; 5-hour median restoration; EMEA expert capability that reduces global escalation.
Acquiring, maintaining and transferring knowledge
Training
Organizational support
Remote support, diagnostics & troubleshooting
Field corrective actions & upgrades
Functional administrative reporting
Requirements (qualifications / experience)
Location of the EMEA BD COR Technical Instrument Expert ADx:
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
DEU Heidelberg - Tullastrasse
Additional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
€65,000.00 - €99,125.00 EUR Annual
4 office days / week – Based on location and role requirements.
A little flex time – Based on role requirements.
Company employees:
Office Locations
