BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
The Associate Director, GA Service Operations for HR Service Delivery will be responsible for the following key objectives:
GA Regional Operational Leadership: Lead HR service delivery operations across multiple Greater Asia markets, ensuring consistent execution of core HR processes while balancing regional requirements with global standards, governance requirements, operational efficiency, and regulatory compliance.
Service Excellence: Track and enhance service levels, KPIs, and SLAs to deliver prompt, accurate support for employees and HR partners. Review and recommend improvements for KPIs focused on operational efficiency, service quality, and customer satisfaction.
Process Optimization: Identify and implement process improvements, automation opportunities, and standardization across regions.
BPO Partnership & Vendor Governance:Act as the interface with external BPO providers, ensuring strong governance, transparency, and performance management. Hold vendors accountable for service outcomes, proactively address risks, and drive continuous improvement across the outsourced service landscape.
Stakeholder Engagement: Collaborate with internal and external stakeholders, including HR COEs, regional HR leaders, regional business leaders, and external service providers, to ensure service delivery models meet evolving organizational needs.
Technology Enablement: Partner with HRIS, IT, Finance and other teams to leverage digital tools and platforms (e.g., Workday, ServiceNow) for enhanced service delivery.
Team Development: Build and lead a high-performing team, fostering a culture of accountability, innovation, customer-centricity, and continuous learning. Lead and develop HR service delivery managers and team members across the region, strengthen organizational capability, and drive employee engagement and a high-performance culture.
Compliance & Risk Management: Ensure adherence to global and local compliance standards, data privacy regulations, internal policies and audit requirements.
Change Management: Lead regional HR transformation programs, including process redesign, technology adoption, operating model enhancements, and transition activities supporting the GBS strategy.
Educational Qualifications and Previous Experience
Bachelor’s degree in business administration, Operations Management, Human Resources or a related field.
10 – 15 years of progressive experience in HR Operations, HR service delivery, operations management or HR shared services, with at least 5 years in a leadership role.
Proven experience managing a regional team, collaborating with a global team and working in a matrixed, multinational environment.
Experience working in shared services and/or outsourced service delivery models, including collaboration with external BPO providers, is a must.
Experience in GBS or shared services environments strongly preferred
Demonstrated success in leading large-scale transformation or process improvement initiatives.
Professional Qualifications
Certification in Lean Six Sigma, ITIL, PMP, PSP, or similar operational excellence frameworks is highly desirable.
Strong understanding of HR systems (e.g., Workday, ServiceNow) and service delivery models.
Strong understanding of compliance, risk management, and governance in service operations.
Professional Skills and Key Competencies
Strategic mindset with the ability to translate vision into executable plans.
Strong leadership and people management capabilities, with experience leading teams and integrating with BPO’s.
Analytical and problem-solving skills, with a data driven approach to decision making.
Executive-level communication and stakeholder management capabilities.
Ability to manage complexity and drive results in a fast paced, global environment.
High adaptability and capability to lead change in evolving business contexts.
At BD, we prioritize on-site collaborationbecause we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. We require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
