Order Book Support Operator

The Order book support Operator is responsible for
the day-to-day support of Spares and Repair order processing to ensure all
inventory/asset demands including AOG, critical spares generation, and receipt
of direct deliveries to achieve contractual requirements within timescales and
budget sets. Additionally, the role is
responsible for supporting the forecasting and optimisation of inventory to
ensure the supply chain maintains appropriate levels of repairable and
consumable assets to meet customer requirements.
Core Activity:

• Support
  will be required for the Spares & Repairs coordinator’s ensuring that
  orders are placed in a timely matter, and all order book activities and
  transactions are carried out timely and effectively.
  
• Support
  the PPC supervisor to manage all AOG spares activities, ensuring that all
  available options for demand resolution are exhausted within the fastest
  means possible, whilst ensuring compliance. Implement and foster a culture of
  collaboration with the Integrated Technical Logistics Operations Cell
  (ITLOC) to meet the operational needs of the customer.
• You will
  be expected to support the PPC supervisor in DSUMs and AOG calls with the
  UK, ensuring that all PPC spreadsheets are kept topically and accurate at
  all times. To support these
  meetings you will closely with the ITLOC team.
• Support
  the management of inventory through planning, stock positioning,
  monitoring item condition and ensuring product availability balancing
  service against budget.
  
• Support
  under supervision the ability to minimise expenditure through the
  exploration of all alternative sources of supply. The ability to determine
  the most appropriate asset solution (repair, overhaul or provide spare).
  The ability to provide repair scheduling tasking into repair bay
  facilities.
  
• Ensure both internal and external
  customers receive the level of service expected of business KPIs;
  specifically the QEAF Typhoon Fleet receives what they need on time and to
  the highest quality.
  
• Mentoring
  the QEAF staff as they join the MOB Organisation from the Qatar Technical
  Institute.

Key Accountabilities ​

• Regulatory Framework understanding
  and the ability to manage this framework structure into the DF&P
  processes and activities.
  
• Able to build strong relationships
  with Customers, Part 145 Organisation(s), Order Book Management, OEMs,
  Suppliers and other key stakeholders.
  
• Demonstrate a good understanding
  of the platform contract(s) terms of reference for those Direct and
  Indirect aspects related to the headline KPIs.
  
• Demonstrate operational and
  commercial understanding of the fleet’s performance and business key
  performance metrics.
  
• Able to encourage/champion a
  Continuous Improvement culture, and develop/enhance the underpinning
  management reporting systems.
  
• Provide support to the DF&P
  team(s) on forecasting & planning related issues.
  
• Conduct analysis and
  interpretation of Supply Chain data to identify repetitive problems and
  inform appropriate stakeholders. Where appropriate support the
  implementation of any corrective action.
  
• This person would be seen
  as competent in the field of operational supply chain activities, be able to
  define the processes, propose improvements and manage those improvement into
  the day to day running of the operation.​
  

Requirements

• Enhanced understanding of MS Excel would be desirable.
  
• Institute
  of Supply Chain Management Level 3, NVQ3 or its equivalent is desirable
  but not essential.
• Valid Driving Licence