ML4 Orders Operator

The
Repairs Supervisor will be responsible for the day-to-day coordination and supervision
of the Repairs Demand Management team in order to ensure all inventory/asset
demands including generation, receipt, validation, prioritisation, solution,
process and progression achieve contractual requirements within timescales and
budgets set. Ensure allocated resource has appropriate skills, is motivated and
effective and at all times comply with SHE, Quality and other internal and
external regulations. Core Activity

• At
  a tactical level, manage the optimum Demand Management solution with, as
  applicable, the Customer, Maintenance Tasking & Verification team(s), Part
  145 organisation(s), Order Book Managers, Procurement, Suppliers and all other
  key stakeholders, in order to deliver the required standards of Continuing
  Airworthiness and contract delivery.
  
• Lead
  and manage the development and delivery of the Demand Management capabilities
  (including resource, process and IT infrastructure), ensuring alignment to
  current and future business strategies.
  
• Provide
  supervision and coordination for a team, ensure that team members are fully
  motivated, trained, capable and able to generate work output of a quality to
  meet all requirements of the business, customer and contract.
  
• Manage
  the ability to interface with platform maintenance & upgrade operations to
  ensure that appropriate and timely demands are placed on, and responded to by
  the supply chain. Including the presentation of material supplied to
  maintenance in appropriate formats and timescales. The management of calibrated
  items through the timely return to industry and return serviceable of assets
  ensuring tesing/tooling capability is not compromised.
  
• Lead
  and manage the development and deployment of a robust and cost effective demand
  validation process, ensuring that the correct specification of items are
  sourced through the correct channels
  
• Lead
  and manage the development and deployment of an effective priority management
  process to meet customer/contract critical demand. Ensure that all available
  options for demand resolution are exhausted within the fastest means possible,
  whilst ensuring compliance. To improve item availability, manage the
  development and implementation of cost effective alternative solutions, by
  challenging and informing stakeholders based on historical performance data and
  current issues.
  
• Lead
  and manage the development and delivery of an effective reporting/metrication
  capability in order to articulate and manage Demand Management performance.
  Ensure trends are captured to inform risk/opportunity management and planning
  activity. Ensure escalated issues are assessed, effective solutions generated
  and monitored, or sponsor escalation to management, as appropriate.
  
• Mentoring the QEAF
  staff in the repair activities as they join the MOB Organisation from the QTI.

Key Accountabilities

• Performance
  indicators – Ensure the effective management of Demand Management activities
  by setting delivery targets, monitoring progress and developing performance
  improvement programmes. Prioritises activities within/across teams to maximise
  efficiency. Represents the Demand Management Manager at manager reviews, where
  necessary. Responsible for the assessment of escalated issues for any impact on
  Continuing Airworthiness, operational/process performance and generating
  effective resolution, or sponsoring escalation to management, as appropriate.
  
• Completion
  of activities – Ensure all Demand Management activities are
  appropriately documented and the appropriate airworthiness records are
  maintained on relevant systems (IT / paper based). Ensure all Demand Management
  activities are performed by suitably qualified, experienced and authorised
  personnel. Ensure the integration of Demand Management activity within the
  business, including the engagement of key stakeholders at all stages of the
  process. Provide support and guidance to the team(s).
  
• Procedure/standards – Manage the Demand Management team(s) compliance with the MAI CAME, its
  associated procedures and standards, and any other AM&S or company
  procedures and standards, as applicable. Identify, propose and implement change
  as required whilst ensuring compliance.
  
• Safety
  Management System – Promote the application of
  Human Factors, Error Management, Risk Management and Safety Assurance within
  the Demand Management team, together with an awareness of preventative and
  predictive practices.
  
• Management
  System Assurance –
  Ensure Demand Management team(s) activities are compliant with the AM&S
  Governance and Assurance framework. Ensure Process Confirmations and independent assurance audits are
  supported by Demand Management personnel and integrated within/across teams.
  Manage audit findings in a timely and appropriate manner and provide
  information into the relevant reviews. Generate and implement effective
  improvements within/across teams to overcome any non-compliance and monitor
  effectiveness.
• Statutory
  / Regulatory & Legislative requirements – Able to demonstrate an understanding and application of the relevant
  Continuing Airworthiness Regulatory framework, and ensure any Regulatory-driven
  changes are implemented within the Demand Management team activities. Ensure
  compliance with all other requirements, e.g. ITAR, EaPW, ISO, etc.
  

• Contractual
  Requirements –
  Ensure compliance with all applicable contractual requirements, e.g. through
  support to contract reviews, and ensure any changes are incorporated into the
  Demand Management processes as appropriate.
  

Requirements

• Regulatory Framework understanding and the ability to drive this
  framework structure within the Demand Management processes and activities.
  
• Able to build strong relationships with Customers, Part 145
  Organisation(s), Order Book Management, OEMs, Suppliers and other key
  stakeholders.
  
• Demonstrate a sound understanding of the platform contract(s).
  
• Demonstrate a thorough operational and commercial understanding of the
  fleet’s performance and business key performance metrics.
  
• Able to encourage/champion a Continuous Improvement culture, and
  develop/enhance the underpinning management reporting systems.
  
• Able to manage the implementation of an efficient and cost effective
  Demand Management strategy.
  
• Demonstrate an understanding of discipline dependencies and
  interdependencies with Demand Management.
  
• Provide direction and advice to the Demand Management team(s) on demand
  related issues, addressing individual aircraft/components and fleet-wide
  issues.
  
• Able to manage the competency within/across Demand Management team(s).
  
• Must understand constraints and lead times associated with ML2/ML4
  activity and the importance of prioritisation. Working with the appropriate stakeholders to ensure as much up front
  planning is done in a proactive manner to avoid any unnecessary priority
  demands.
  
• Requires excellent analysis and planning skills along with excellent
  relationship building and problem solving skills, able to use appropriate IT
  systems.
  
• Recent extensive experience within a Supply Chain Demand Management role
  in support of Maintenance /after sales market environments.
  
• Recent proven experience as a Team Leader in a supply chain role.
  
• Valid Driving Licence
  
• Institute of Supply Chain Management L5, HND or
  its equivalent is desirable but not essential.