Major Incident Manager

Job Description

Job Title: Major Incident Manager

Location: Preston. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Circa £36,000 depending on skills and experience

What you’ll be doing:

• Ensure major incidents are resolved efficiently and effectively, with timely communication provided to the business and senior management
• Drive major incidents to resolution within agreed Service Level Agreements (SLAs)
• Ensure third-party providers take full ownership of major incidents, offering clear and timely updates throughout
• Contribute to daily, weekly, and monthly service reviews, as well as monthly contractual reporting
• Prepare post-incident reports and raise reactive problem tickets when necessary
• Represent Major Incident Management at the weekly Change Assurance Board
• Collaborate with transition and Early Life Support teams on new projects and services

Your skills and experiences:

• Experience in a Service Operations IT environment
• Understanding of Service Integration and Management (SIAM)
• Broad knowledge of the customer organisation and business priorities
• High-level technical understanding with the ability to translate into business impact
• ITIL lifecycle experience, particularly in Operations

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Major Incident Management Team:

You will be part of the Major Incident Management Team, taking charge of high-severity, business-critical issues that have a direct impact across the organisation. This is a varied, challenging, and rewarding role, offering a unique opportunity to deliver real results for stakeholders at all levels of the business. With a focus on service operations, you will leverage your experience in an IT environment, along with your understanding of Service Integration and Management (SIAM), to manage incidents effectively. You’ll have the chance to develop and apply your technical knowledge and ITIL expertise, translating complex technical issues into business impacts. As part of the Enterprise IT Services team, this role offers significant opportunities for personal and professional growth, allowing you to make a tangible difference while progressing your career. Shifts will be on a rota basis, from 7am to 3pm or 9am to 5:30pm.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 28th October 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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