IT Application Support Operator

Job Title: IT Application Support Officer

Location: Warton. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: £47,683 + depending on experience

What you’ll be doing:

• You will manage incidents and requests through our ITSM toolset Service Now, and contributing to, and maintaining a support knowledge base
• You will support Operational Readiness Reviews and manage service-related release activities supporting the relevant service leads
• You’ll facilitate Air wide services including supporting the roll out of Win11 feature updates, supporting general patching processes, and supporting a wide range of application services both internal and external to the ESCC (Engineering System Competency Centre), and supporting the creation of new services
• You will coordinate the ESCC wide maintenance activities regarding service documentation (i.e. Service Definition reviews, Service Continuity Plan reviews etc)
• you will provide specialist advice on toolset usage to the user base, monitoring infrastructure and trend analyses and reporting on toolset data, and service statistics
• You will support licence renewal, hosting and utilisation monitoring activities

Your skills and experiences:

• IT support background with experience in setting up IT services and setting up allocations
• Experience in 2nd line support/ticket management
• Experience with Jira, Confluence and ServiceNow
• ITILv3 or v4 qualifications would be desirable
• An engineering background

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Engineering Systems Competency Centre:

The ESCC provide IT support for a large number of in house developed, and off-the-shelf engineering toolsets, across various programmes within BAE, working with a variety of customers, from various disciplines within the engineering community

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 4th February 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

#LI-AB1

#LI-Hybrid