FCAS Enhanced IT Team Member

Job Description

Job Title: IT Service Delivery Co-Ordinator

Location: Warton. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Up to £35,000 depending on skills and experience

What you will do:

• As an IT Service Delivery Co-Ordinator, you will be undertaking several Service Delivery activities in support of the UKs Next Generation Future Combat Air programme, working with the FCAS, GCAP and FalconWorks™ WS5 programmes
• Being a reliable and efficient focus point for the FCAS Community
• Providing a responsive service to the FCAS Community in solving any IT problems or issues that are brought to your attention in a timely manner
• Assisting in the development of new or improved practices and organisational processes or standards and facilitates localised improvements to the quality system or services
• Deliver any discrete tasks required in support of the FCAS programme

Your skills and experiences:

Essential:

• Experience working in a service delivery/ customer service environment
• Good understanding of MS office packages

Desirable:

• Service Now knowledge
• SharePoint knowledge
• Knowledge of JIRA/Confluence
• ITIL Foundation certification

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Enterprise IT Team:

You will, as part of a team, support the mobilisation of this business by providing a first-class IT service to all colleagues who work within this programme including assisting users with request for IT equipment or with IT issues. Also working with suppliers to ensure issues are resolved for end users.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 24th September 2024

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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