Business Process Expert

Job Description

APM Terminals

Business Process Expert

​At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. As part of the A.P. Moller-Maersk Group, we connect economies and communities worldwide. Our success is driven by a strong commitment to LEAN methodologies, embedding continuous improvement into every aspect of our operations. Join us and be part of a team that values excellence, collaboration, and innovation.

We offer:

At APMT Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to continuous improvement is driven by LEAN principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Join us to be part of an innovative environment where your growth is our priority, and experience the numerous advantages of being a valued member of our team.

The AM Business Process Expert (BPE) works within the AM Functional Process Owner mandate and holds responsibility for L3-L5 Asset Management business processes. The AM BPE is an expert in business processes for Asset Management and the translation of the processes into the setup and usage of the global CMMS system (IFS10).

Key Responsibilities

• Support in reviewing and continuous improving the End-to-End AM business processes in relation the global CMMS (IFS10)
• Providing advice and decision support for Business Process Owners (BPOs) and Functional Process Owners
• (FPOs) who are likely not data/system/process subject matter experts in every aspect of the process landscape their role covers
• Representing user needs and feedback in process design from the terminals in the region
• Making sure proposed changes in process or systems are feasible and implications of them are fully understood by terminal users
• Helps AM Business Process Owners (BPOs) and Functional Process Owners (FPOs) make sure standards are understood and followed in the terminal organisation
• Acts as 'go to authorities' of their AM process expertise area for the wider organisation
• Forms part of a BPE network that harnesses subject matter expert knowledge of our central AM processes and ensure best practices in AM process governance is available across the BPE network

AM Process & standardization

• Accountable for specific L3 and L4 business work processes/SOPs including overall AM process design ownership down to a L5/Work Instructions (WIs)
• Maintains an up-to-date SOPs for the L4s along with inputs and outputs and metrics to define operational success
• Along with the team of FPO(s) who are responsible for the overall L2 AM processes, maintains an overall user journey and customer journey for the End to End L3 AM processes and related L4s/L5s SOPs & Accountable for standardization and automation of the execution steps. Along with the team of BPEs, responsible in ensuring that as APMT we achieve the standardization goals
• Suggest enhancements on Business Policies to enable high degree of standardization to the AM process landscape
• Change Management

We’re looking for - Lean-minded: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.

Critical Qualifications/Skills/Experience
•5-8 years’ experience in an operational Asset Management related environment
• International experience, preferably in an asset-heavy industry
• Expert understanding of the execution of AM L3-L5 maintenance business processes, work instructions,
data and CMMS system
• Understanding of Asset life cycle principles, its processes and requirements
• Understanding of IFS CMMS/Inventory and Work Order Management modules
• Insight and knowledge of ISO 55000 or other Asset Management certifications is preferred
• Level headed and effective at change management, capable of pushing back when appropriate and face
resistance in a calm and respectful manner
• Good English and Spanish written and verbal communication, presentation and facilitation skills
• Success in this role will require the ability to find approaches to development that work at scale, across
geographic boundaries, and while generating commitment through influence rather than formal authority.

Critical aspects of the role:

• Open to travel 60 - 70% across our Terminals
• Open to Hire across American region not only Panama

If you're passionate about taking on big challenges, now is the time to join APM Terminals!

Learn more about us

Interested in a career at APM Terminals? Discover more and watch our videos about career opportunities at the following link: www.apmterminals.com/careers

At APM Terminals, we are a team of over 20,000 employees across more than 60 countries, united by a passion for delivering excellence in port operations and container management services. We actively support the progress of the communities around us, enabling local economies to unlock their full potential.

APM Terminals is an independent business unit within Denmark’s Maersk Group, a global Fortune 500 company with approximately 89,000 employees.

We are committed to equal employment opportunities and provide reasonable accommodations to applicants with physical and/or mental disabilities. We value diversity and prohibit discrimination against any applicant based on race, color, gender, sex, age, religion, creed, national origin, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by law.

DEI Statement to be added at the end of the job description: Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk isan equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age,religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability,medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any othercharacteristic protected by applicable law. We will consider qualified applicants with criminal histories in a mannerconsistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you needspecial assistance or an accommodation to use our website, apply for a position, or to perform a job, pleasecontact us by emailing accommodationrequests@maersk.com.

#LI-PA2

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.