Key Account Director

Job Description

We’re changing the way brands and retailers connect with their customers. It’s a bold aim that needs a dynamic team and a very different way of working, with a passion for customer success and the aspiration to change an industry. That’s why we want people who can weave their unique skills, experience and character into a global team that learns, shares, grows and succeeds. Our people are all stewards of the business, helping us to win through care, commitment, and conviction – and in return, we open up a whole new world of flexibility, innovation, and growth. It’s an exciting time to be part of Amplience. We have new leadership, new goals, and new opportunities. So, let’s find out where you fit in… And if you’re still wondering what we actually do…
Amplience is an AI Content company that combines data, performance insights and generative AI. We help 400+ of the world’s biggest brands, from Gap, Tapestry, Ulta Beauty and Mulberry, to Argos and Crate & Barrel, deliver persuasive content for every shopping context using our leading AI Studios, Content Management System and Dynamic Media solutions, fueling truly personalized and connected experiences. We operate as a founder of the MACH alliance, and within existing technology e-commerce ecosystems to make sure our customers can inspire and delight their customers, every day. What to Expect As a Key Account Director, you will drive revenue growth by managing and expanding relationships with an allocated set of key clients. You will work closely with our marketing and partner teams to identify new business opportunities and develop strategies to meet or exceed your annual sales target. This high-impact role requires a results-driven individual with excellent communication and negotiation skills. You’ll be at the forefront of Generative AI, and solving real world business and technology problems, orchestrating a team of colleagues to help your customer excel.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with existing clients, understanding their needs and ensuring their satisfaction with our products and services.
• Quota Achievement: Develop and execute a strategic sales plan to meet or exceed the annual sales quota in excess of $850K.
• New Business Development: Identify and pursue new business opportunities within existing accounts.
• Strategic Account Planning: Collaborate with cross-functional teams to develop account strategies and plans to achieve revenue goals.
• Market Analysis: Stay informed about industry trends, competitor activities, and market conditions to identify opportunities and threats.
• Sales Presentations: Deliver compelling presentations to prospects and clients, effectively communicating the value of our solutions.
• Executive Level Meetings: Organize and conduct executive level meetings and quarterly business reviews.
• Contract Negotiation: Negotiate contracts and pricing agreements with clients while ensuring that company profitability goals are met.
• Sales Forecasting: Provide accurate sales forecasts and reports to senior management.
• Team Collaboration: Work closely with the sales, marketing, customer support, and product development teams to drive customer satisfaction and product improvement.
• Sales Reporting: Maintain accurate and up-to-date records of sales activities, client interactions, and pipeline management in the CRM system.
• Onsite visits and tradeshows: Travel regionally and nationally up to 50% of the time to meet with customers/prospects, attend tradeshows, etc. Travel internationally up to 10% of the time.

Skills, Knowledge and Expertise

What We Are Looking ForKnowledge, Skills, Education, Experience

• Proven track record of meeting or exceeding an annual quota in excess of $850K in a similar role.
• Minimum of 5 years of experience in a selling and Account Management role.
• Strong negotiation and communication skills.
• Excellent presentation and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in CRM software and sales analytics tools such as Salesforce and Clari.
• Strong problem-solving and strategic thinking abilities.
• Ability to travel up to 50% of the time regionally and nationally and up to 10% of the time internationally.

Benefits

At Amplience, we value our employees and are committed to providing a comprehensive benefits package that goes beyond just a paycheck. We believe that taking care of our team members is essential to fostering a healthy and motivated workforce. When you join Amplience, you can expect a wide range of benefits designed to enhance your well-being and support your career growth. Here are some of the benefits you can look forward to:

• Medical, Dental & Vision Insurance (Individual plan 100% covered)
• 401(k) with company match
• Personal Time Off (PTO)
• Company Paid Holidays + Floating Holidays
• Your Birthday Off!
• Company-wide Recharge Days
• Freedom Friday
• Sick Leave
• Compassionate Leave
• Volunteer Leave
• Enhanced Parental Leave
• Company Paid Basic Life/AD&D Insurance
• Voluntary Life/STD/LTD/AD&D Insurance
• Voluntary Critical Illness and Accident Insurance
• Free Access to Health Advocacy Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Employee Discount Program (Perks at Work)
• Tax-Advantaged Accounts (HSA, FSA, DCFSA)
• Flexible Work Environment
• Awesome Amplience Swag when you start
• Mobile Phone Reimbursement

The US base salary range for this full-time position is $90,000 - $125,000/annually + Commission Incentive Pay + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Amplience fosters a business culture where ideas and decisions from all people help us grow, innovate, create and be relevant in a rapidly changing world.

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