VIE - SINGAPORE - CUSTOMER OPERATIONS MANAGER ASSISTANT

Job Description

Job Description:

Description of the job

The Volunteer for International Experience (VIE) is a unique international program sponsored by the French Ministry of Economy, Finance and Employment, open to Airbus to offer young professionals the opportunity to have valuable paid work experience abroad in a technical or business function.

The VIE is a specific contract, under Business France’s eligibility criteria.

VIE Main Requirements:

- European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old.

- Have fulfilled military obligations for their country, if any.

For more information: http://www.civiweb.com/international/default.html (in English, German, Italian and Spanish)

The contract duration of VIE is between 6 to 24 months.

A VIE for a CUSTOMER OPERATIONS MANAGER ASSISTANT has arisen within Airbus Commercial Aircraft) within the Customer Department, in Singapore. You will join Flight Hour Services (FHS) Team, belonging to Material Services.

You will report functionally to the Head of FHS Customer Operations based in Toulouse (France) and locally to the Head of FHS TSP Materials & Warehousing. You will support on a daily basis the FHS Customer Operations Manager (FCO) in charge of the SCOOT contract (A320 and A321 fleet, operated from Singapore).

Tasks & accountabilities

Your main tasks will include:

• Support the FHS Customer Operations Manager (FCO) to manage incoming requests from Airlines to deliver a component and ensure material is properly delivered within the contractual lead-time.
  
• Maintain the data quality and integrity in the Flight Hour Services (FHS) system: Management of abnormal statuses, support to the ACD process (follow-up of the installation and removal of parts on SCOOT aircrafts), support to solve quarantines, support to compute FHS & Customer contractual performance (delivery of serviceable parts versus delivery of core units), tracking of double repair orders.
  
• Propose and implement process improvements to increase efficiency and customer satisfaction.
  
• The jobholder will work in a multicultural environment with worldwide stakeholders.
  

The jobholder will work on the following topics, in a multicultural environment with worldwide customers and stakeholders:

Daily operations

• Track all orders placed by Airline, and coordinate with Airbus Component Demand (COD) team for delivery dates.
  
• Identify solution with FCO manager and COD team to nil stock situation when required
  
• Launch actions to other actors (transport, repair management, warehouse, engineering) to support part delivery to customer
  
• Attend daily operations meetings with customer to provide updates on FHS spares.
  
• Follow up on Quarantine units, to ensure maximum spares availability.
  
• Resolve abnormal status on FHS spares by updating database with root cause of abnormality by comparing historical issuance records, and Customer errors.
  
• Represent Scoot requirements in weekly meetings with FHS community.
  
• Attend weekly planning meetings with customer
  
• Work with planning team for Bi-monthly Scheduled forecast report for FHS inventory to plan for fulfillment of demands.
  

Required skills

You have the following skills and experience

• Educational Qualifications: Logistic engineer, Aeronautical engineer (Minimum BAC+5)
  
• Technical Knowledge: Airline operation, Airbus FHS (Flight Hours Services) activities, Customer support, Supply Chain, Aircraft maintenance, Maintenance Information System. Basic data analysis competence is a plus (Salesforce, Skywise).
  
• Root cause analysis, synthetic view
  
• Competency with Google Sheet, and data manipulation
  
• Good level of spoken and written English
  

In addition you are capable to demonstrate the following skills:

• Customer oriented mindset and able to work under pressure of customer
  
• Business orientated
  
• Ability to learn and ask for assistance from within Airbus resources.
  
• Highly motivated to take responsibilities.
  
• Work in mulit-cultural and cross diversion understanding.
  
• Team spirit
  
• Autonomy
  
• Pragmatism
  
• Good communication skills
  
• Able to work with multiple data
  
• Able to work with short deadlines
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Singapore Private Limited

Employment Type:
VIE, VISC
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Experience Level:
Entry Level

Job Family:
Material Support & services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.