"VIE 2027-China-Customer Service Quality Management (m/f)

Des déplacements professionnels sont à prévoir et, de ce fait, vous devez être disposé(e) à vous déplacer en conséquence.

Compétences requises

Vous avez les expériences et les compétences suivantes :

• Esprit d'apprentissage continu et orientation client
• Volonté de communiquer de manière transversale entre les fonctions et au sein de l'entreprise
• Diplôme en ingénierie, mécanique ou électronique souhaité

• Compétences linguistiques : Maîtrise du Anglais, et du chinois souhaitée

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The Volunteer for International Experience (VIE) is a unique international program sponsored by the French Ministries of Europe and Foreign Affairs, the Ministry of Economy and Finance and the Ministry of Ecological Transition and Territorial Cohesion, open to Airbus to offer young professionals the opportunity to have valuable paid work experience abroad in a technical or business function.

The VIE is a specific contract, under Business France’s eligibility criteria.

VIE Main Requirements:

• European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old (a V.I.E mission can begin no later than the day of the twenty-ninth birthday)

• Have fulfilled military obligations for their country, if any

• Must be registered on the Mon Volontariat International website before the age of 28

For more information: https://mon-vie-via.businessfrance.fr/ (in English, German, Italian and Spanish)

The contract duration of VIE is between 6 to 24 months.

A VIE for a Customer Service Quality Management has arisen within Airbus (Commercial Aircraft) in Beijing China. You will join Customer service Quality.

This position offers the opportunity to work and directly communicate with different Chinese airlines across this country. A chance to taste the colorful and diverse cultures.

Tasks & accountabilities

Your main tasks will include:

• Manage in-service quality topics, as CQFO regional representative to monitor, acknowledge and feedback customer reported cases as per KPI requirements
• Coordinate with global program production quality team/in-service engineering team to drumbeat manufacturing quality investigation
• Compile monthly and yearly quality report to summarise China region in-service topics
• Organise and lead bi-weekly case review meetings with Tianjin Final Assembly Line/ Delivery centre /Fleet efficiency team
• Analyse individual customer reported fleet technical data, and organise /conduct quality review meetings with customers as required
• Act as China region focal point for Customer service to facilitate Lean management like AOS bricks deployment
• Act as Mindset Booster Zone trainer to promote quality and safety mindset for customer service China region
• Facilitate EN9100 audit for customer service China region
• Lead and support project if applicable

This role will involve some travels for business in China and as such you must be able to travel accordingly.

Required skills

You have the following skills and experience:

• Mindset of continuous learning and customer centristic

• Willing to communicate across functions, and across company

• Language skill of Chinese is preferred

• Major in engineering or mechanics or electronic is preferred

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus (China) Enterprise Management and Services Co.Limited

Employment Type:
VIE, VISC
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Experience Level:
Entry Level

Job Family:
Quality Assurance

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.