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Airbus

Summer Internship - Customer Support

Salary:  $24 – $40 per hour
Location:  Herndon, Virginia, United States
Location flexibility:  1 office day / week, 2 office days / week, 3 office days / week, 4 office days / week
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Job Description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

  • Notice: Know Your Rights: Workplace Discrimination is Illegal
  • Notice: Pay Transparency Nondiscrimination (English)
  • Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)

Job Description:

Satair is looking for a Summer Intern to join our Customer Resolution Team based in Herndon, VA.

You will be part of Customer Resolution Services (CRS) Americas. CRS is a foundational pillar within the global CRS organization, with a large footprint in the Americas totaling approximately 100 dedicated employees. Our core mission is to provide comprehensive and critical support to all customers across the expansive Americas region, encompassing all customers in North and Latin America, as well as Global support for our A220 customers and distribution products. Our 24/7/365 operation is mission-critical and key for our customers' performance.

Meet the Team:

Are you a dynamic person that loves to address complex topic? Are you a team player? If so, this is your place! At CRS we have over one hundred professionals supporting our key customers (Airlines, MROs, Brokers, Lessors..) 24/7/365. We are entrusted with satisfying the essential material and logistics needs of a diverse range of partners, including major Airlines, MROs, Lessors, Distributors and other critical industry stakeholders within the region. Our support is essential for the continuous operation of an immense fleet of over 3,000 aircraft, requiring a consistent and reliable 24/7 service capability.

Your Working Environment:

We are based in Herndon, Virginia, home to our AOG Team as well as the CRS team for Airbus parts. You will be working closely with the operations team as well as continuous improvement professionals.

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Airbus

Summer Internship - Customer Support

$24 – $40 per hour

Herndon, US

#1 BEST WORK-LIFE BALANCE

Working at Airbus

Hybrid

Fully flexible hours

Company benefits

Accrued annual leave
Adoption leave
Annual bonus
Bike parking
Coaching
Complimentary Medical Services
Cycle to work scheme
Employee discounts
Enhanced maternity leave
Enhanced paternity leave
Enhanced sick pay
Family health insurance
Health insurance
In house training
Language lessons
Mentoring
On-site gym
Open to compressed hours
Open to job sharing
Open to part time work for some roles
Open to part-time employees
Referral bonus
Sabbaticals
Teambuilding days
Mental health support
Mental health platform access
Mental health first aiders
On-site catering
Modern office
L&D budget
Lunch and learns
Hackathons
Share options
Electric Car Salary Sacrifice
401K
Enhanced pension match/contribution
Faith rooms

Awards & Accreditations

1st - Best Work-Life Balance

1st - Best Work-Life Balance

Flexa awards 2026
2nd – Most loved - Large companies

2nd – Most loved - Large companies

Flexa awards 2026
Most Mission Driven Company

Top 5 - Most Mission Driven Company

Flexa awards 2026
1st - Best Work-Life Balance

1st - Best Work-Life Balance

Flexa awards 2025
3rd - Best Career Progression

3rd - Best Career Progression

Flexa awards 2025
Most Inclusive Company

Top 5 - Most Inclusive Company

Flexa awards 2025
Most Flexible Company

Top 10 - Most Flexible Company

Flexa awards 2025
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Program Highlights:

  • Participation in the Summer 2027 Intern Program: May 17, 2027 - August 6, 2027 (12 weeks)
  • Support to Project Management for continuous improvement initiatives within CRS

Your Challenges:

  • Support CRS Americas Processes Improvement among both Satair Channels (Red and Blue).
  • Support deploy improvement projects with internal and external stakeholders as well as with Customers on demand
  • Support shaping the further development of Performance Management as a member of the Global CRS Performance Management Network in close collaboration with the COF leadership team to become a process and data driven Organization

Your Boarding Pass:

  • Students enrolled in an accredited university pursuing a Bachelors’ degree in Business or applicable field (Business, Project Management, Supply Chain Management or similar field).
  • Ability to work in the US without current or future visa sponsorship
  • Good understanding of business metrics, financials as well as ability to work with data and provide analysis and data-driven insights
  • Demonstrated ability to develop business cases, launch projects and initiatives with varying complexity.
  • Capability to drive and drumbeat projects beginning to closure, provide and monitor deliverables and milestones.
  • Interest in Customer Services, Logistics, Shipping within the Aerospace sector.

Physical Requirements:

  • Onsite: 100%
  • Vision: able to see and read computer screen and other electronic equipment
  • Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.100%
  • Speaking: able to speak in conversations and meetings, deliver information and participate in communications.100%
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. 100%
  • Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 20%
  • Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. 10%
  • Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. 10%
  • Sitting: able to sit for long periods of time in meetings, working on computer. 90%
  • Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. 10%
  • Standing: able to stand for discussions in offices or on production floor. 50%
  • Travel: able to travel independently and at short notice. 0%
  • Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. 30%
  • Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site 100%
  • Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor. 100%

Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required.

Take your career to a new level and apply online now!

Pay Range:

Hourly range based on the required profile: $24 - $39.75/hour. Rate determined by type of degree program and year in school (Bachelors through Masters). Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors. This position offers the following benefits: Employee Assistance Program, Paid time off including paid holidays. These are our current benefit offerings for the current plan year and are subject to change without notice.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Satair USA, Inc.

Employment Type:
Internship

Experience Level:
Student

Remote Type:
On-site

Job Family:
Support to Management
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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

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Company employees:

165000

Gender diversity (m:f):

70:30

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