Responsable d'Acceptation Client / Customer Acceptance Manager

• Obtenir des informations fiables en temps réel auprès de toutes les fonctions.
• Initier des plans de récupération ( recovery ) sous de fortes contraintes de temps.
• Asseoir sa légitimité auprès des fonctions internes et fournisseurs pour obtenir une réactivité maximale.
• Prendre des décisions équilibrées entre les intérêts d'Airbus et la satisfaction client.

Votre profil:

Vous justifiez d’une expérience confirmée de 10 ans minimum dans l’industrie aéronautique, idéalement ou êtes titulaire d'un diplôme universitaire en ingénierie ou en entretien d'aéronef.

Véritable passionné(e) par ce secteur, vous en maîtrisez les codes, les exigences de qualité et les enjeux industriels.

Savoir-être (Soft Skills)

• Dévouement à la satisfaction client allié à la protection des intérêts de l'entreprise.
• Excellentes capacités de communication et de gestion de la relation client.
• Esprit d'initiative, créativité dans la résolution de problèmes et diplomatie sous pression.
• Capacité à challenger positivement les parties prenantes et à formuler des requêtes précises (de l’assembleur au management).
• Sens aigu de l'organisation, gestion des priorités et multitâches dans un environnement dynamique.
• Vous devez être capable de travailler avec un minimum de supervision, être un(e) joueur(se) d'équipe, motivé(e), qui devra faire preuve d'initiative et de leadership.
• Vous aurez à faire preuve d’une grande disponibilité et flexibilité pendant certaines périodes incluant les livraisons.
• Aptitude à s'intégrer dans un environnement multiculturel et pluridisciplinaire.

Savoir-faire (Hard Skills)

• Solide connaissance de la gestion en FAL (Final Assembly Line) et des processus industriels Airbus.
• Formation technique supérieure en ingénierie ou maintenance aéronautique.
• Culture technique transverse (structure, systèmes, avionique, cabine).
• Anglais courant et maîtrise de la langue locale impérative.
• Travail en hauteur avec utilisation de scissor lift et/ou cherry picker

***Si requis - déplacements***

Ce poste peut impliquer des déplacements professionnels (dans le monde entier). Déplacements requis : Déplacements occasionnels [au Canada] et à l'étranger Ce poste implique de fréquents déplacements professionnels et, à ce titre, vous devez être en mesure de voyager en conséquence.

Déplacements requis :
Ce travail nécessite une prise de conscience liée à tous les risques potentiels de conformité et à un engagement à agir avec intégrité, ces valeurs sont le fondement du succès, de la réputation et de la croissance durable de l'entreprise.

Vous ne semblez pas correspondre à 100%? Pas d'inquiétude! Airbus vous accompagnera pour trouver le poste qui correspond le mieux à vos compétences et aspirations.

Donnez une nouvelle dimension à votre carrière en soumettant votre candidature en ligne maintenant !

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Job description :

Do you have a technical background in aeronautics, have you worked in a customer-facing role and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for a Customer Acceptance Manager to join our ABQL team based in Mirabel (Québec, Canada), where you will be in charge of the Customer Progressive Acceptance process.

You will be part of the Customer Acceptance & Delivery team responsible of the Customer Presentations Program and of the QLBs/CLBs opening, On-Quality and On-Time treatment with correct rework or answer, for Customer acceptance, and closure, along the pre-FAL, FAL & Delivery phases.

She/He is an active core member of the CAD MFT (Nota: For a given MSN, she/he is the deputy of the ADE who’s in charge).

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Customer Acceptance Manager will have to act as a technically competent focal point for a given aircraft (MSN) for the customer along the Customer Acceptance & Delivery (CAD) process (From pre-assembly up to ToT).

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

• Work / Life Balance: A hybrid working policy (depending on operational needs), on-site cafeterias and a highly competitive holiday policy.

• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program and on-site Medical Service.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

She/He is accountable to manage & coordinate the Customer Presentations Program from pre-FAL up to Technical Aircraft Completion (TAC) and participate in Customer Acceptance Flights during the delivery phase to conduct rigorous cabin inspections alongside the customer.

As Customer focal point, CAM is in charge of handling (Answer, Follow-up, Closure) all specific issues raised by the customer.

Those points are recorded in CLB/QLB, which CAM is accountable for.

As aircraft risk manager, she/he identifies and mitigates the industrial risk items (including CLBs/QLBs) and escalates the major ones to the Airbus ADE in charge of the related fleet.

She/He ensures a constructive relationship with Customers through continuous communication (proactive, comprehensive, and regular), consistent and fair handling of customer expectations, while protecting AIRBUS' interests.

She/He guarantees Customer confidence by steering/providing reliable and continuous information flow, along the CAD process.

She/He participates in the Feedback loop (post delivery) after each A/C delivery, to ensure continuous improvements in line with Customer expectations.

Responsible for gathering & treating the FAL CSIP feedbacks from Customers all along the manufacturing process, and to secure lessons learnt process, supported by MFT (CAQM, ADE, Production, Quality, Procurement, Engineering).

Gathering from the ADE in charge of the Aircraft all needed information to perform his/her tasks adequately (Airlines/customer specificities, previous A/C Deliveries status, Industrial planning & milestones, ...).

Participation in Technical Risk & Opportunity management.

Quickly assess issues on a broad technical domain (structure, system, cabin, aircraft operation) and be able to adapt to changes (situation, planning, event, environment,...).

Get real time and reliable information across all Functions.

Initiate recovery actions from all functions in a very high time constraint environment.Be recognized by all AIRBUS functions and external suppliers and obtain from them high reactivity and support.Ensure balanced decision making to protect Airbus interests whilst ensuring customer satisfaction.Participate to reinforce Customer mindset within Airbus, through:

• Feedback loop process, CSIP analysis, and any other means
• Customer Eyes Visit

Your boarding pass:

You have a proven track record of at least 10 years of experience in the aerospace industry and ideally hold a university degree in engineering or aircraft maintenance.

As a true aviation enthusiast, you have a deep understanding of industry standards, quality requirements, and industrial challenges.

• Soft Skills requirements;
  
  
  • Customer-Centric Mindset: A strong dedication to customer satisfaction, balanced with the ability to protect the company’s interests.
  • Communication Excellence: Exceptional communication skills and proven expertise in managing customer relationships.
  • Problem-Solving & Diplomacy: Proactive initiative and creativity in problem-solving, maintaining diplomacy even under high-pressure situations.
  • Influencing & Assertiveness: Ability to positively challenge stakeholders and articulate precise requirements at all levels (from shop floor technicians to senior management).
  • Organization & Agility: Sharp organizational skills with the ability to prioritize and multitask in a fast-paced, dynamic environment.
  • Autonomy & Leadership: Capable of working with minimal supervision, you are a self-motivated team player who demonstrates strong initiative and leadership.
  • Flexibility: High level of availability and flexibility required during peak periods, particularly during aircraft delivery phases.
  • Cultural Intelligence: Ability to integrate and thrive within a multicultural and multidisciplinary environment.

• Hard (technical) skill requirements;
  
  
  • Strong knowledge in FAL management and Airbus Industrial processes.
    
    
  • Qualification in technical / engineering/aeronautical domain.
    
    
  • Wide and deep technical knowledge (structure, systems, avionics, cabin).
    
    
  • Fluent in Local language and English
    
    
  • Working at height using a scissor lift and/or a cherry picker.
    
    

***If required - travel***

This role may involve some travels for business (worldwide).

Travel Required: Occasional travel within [country] & Overseas

Regular business travels will be expected; consequently you must be willing to travel accordingly.

Travel Required:
Possible on-call duties during week-ends and/or holiday seasons.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and

sustainable growth.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Programme & Project Management

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.