MIS Operational and Functional Support

Job Description

Job Description:

We have a fantastic opportunity to join TASDT3 inside the Customer Services organization and work close with the A400M customer. TASDT develops MDS (Maintenance Data System), the Maintenance, Configuration, Planning and Daily Operations tracking tool deployed within A400M’s Operators premises and is part of the team working with MOSS (Maintenance and Operation Support Systems) which is the future MIS solution for all AIRBUS DS platforms. TASDT3 is in charge of delivering the expertise gathered after years of working together with the nations and support new customers and industry for a total alignment with the MIS.

The following paragraphs detail activities performed in TASDT that may be performed by the applicant:

• Entry Into Service and continuous support

A key activity when working with customer is the EIS (Entry Into Service) and continuous support. Provide guidance to the customer since the beginning of the use of the MIS and helping them (or directly develop) the procedures where customer will base all their maintenance has been proved a key activity to have a smooth EIS. For most of the customers A400M is a big change as they come (generally) from older A/Cs. It can be also necessary to provide On the Job Training based in the procedures developed.

• Training

Providing either On the Job training or formal training to customers, industry or suppliers, from a global overview of the tool to detailed or customized training according to nations requirements.

• MIS Evolution

Supporting the MIS development in the requirements gathering, definition and validation of the versions before they are delivered to the customer including tasks such as:

• To liaise with the customer in requirements gathering and operational scenario working in the preparation and attendance to requirements clarification sessions and formalizing results in a business requirement document.
• To liaise with technical experts (IT system architects, software architects and software development experts) in the definition of workable solutions that meet the customer needs and at the same time fit within the technical constraints of the systems.
• To study regulations to be fulfilled and transform them in a set of functional requirements.
• To agree/apply interface definition documents with other systems/organizations as well as A/C related specifications (systems, A/C files) to be taken in account in the design of the ground support system.
• To write down detailed validation scenarios to ensure adequate end-to-end validation of the implemented solution.
• To prepare and conduct design and implementation reviews with the customer in order to gather feedback on the correctness of the solution.
• To carry out early validation of the product, and eventually to prioritize tasks to ensure that the best achievable software product is obtained.
• To carry out and record formal validation activities on the final product to ensure correctness of the solution, detect bugs/malfunctions, raise limitations and identify possible mitigations.
• To write qualification tests procedures, traceable with the contract requirements.
• To support or conduct product qualification activities with the customer.

• In Service Support

Ensuring operational issues are fully understood and appropriate solutions/mitigations are provided in a customized way for each Operator.

• Identification of new opportunities

Taking advantage of the direct contact with the customer and the collaboration with other departments.

• MIS & Industry

Connecting with other internal departments to get feedback and adapt the MIS and procedures to Customer & Industry needs.

• Project Management

PMO, planning and risk management. Integrated planning and reporting, liaising with program office and customer.

It is a very demanding job but also extremely satisfactory. You will be supported by a talented team devoted to the task of doing the life of our customers and our own lives more pleasant every day.

The job comes with the necessity to have availability to travel as knowledge of the customers and their environment is key. TASDT personnel has been present in Turkey, Malaysia, UK, France, Germany, Belgium and Spain.

Professional skills

The job comes with the necessity to have availability to travel as knowledge of the customers and their environment is key. TASDT personnel has been present in Turkey, Malaysia, UK, France, Germany, Belgium and Spain.

The post holder shall have a proven track record in the delivery of in-service support, with demonstrable experience in the following disciplines:

• Service Delivery Oriented.
• Ability to work with multi-national teams or complex organizational environments: Air Forces, ASCs (Airbus Support Centers), AIRBUS Central (teams from various siglum) and external providers.
• Ability to work alone and organize itself in a challenging environment.
• 1+ year working with MDS.
• 6+ months working in customer premises.
• Negotiation level of English and Spanish (mandatory).
• Travel availability is required.
• Software design and development background (unified modelling language, relational database design; object-oriented programming; java and web technologies) (optional).

Behavioral skills

• Highly motivated by the aviation, business digitalization, development of software products.
• Highly motivated by customer support.
• Good coordination and relational skills.
• Ability for team working under pressure.
• Good communication, coordination and relational skills.

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

• Vacation days and additional days-off along the year (+35 days off in total)
  
• Attractive salary and compensation package
  
• Collective transport service in some sites
  
• Benefits such as health insurance, employee stock options, retirement plan...
  
• On-site facilities at site (among others): free canteen, kindergarten, medical office
  
• Possibility to collaborate in different social and corporate social responsibility initiatives
  
• Excellent upskilling opportunities and great development prospects in a multicultural environment
  
• Special rates in products & benefits
  

WANT TO KNOW MORE ABOUT US?

Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world.

With around 130,000 employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry, connecting people and places via air and space.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

#MYCYM

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Defence and Space SAU

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.