Maintenance program Engineer

Job Description

Job Description:

A. Accountabilities

The job holder is responsible for:
Providing the first line support to the Chinese customers on the MP hot topics/issues, addressing customers' concerns and enhancing the satisfaction level of airline customers.
Communicating with Chinese customers on the new development/evolution of Airbus Maintenance Program, acquiring the customers’ feedback and ensure continuous improvements of Airbus MP Products and services.
Establishing and delivering timely and consistent solutions to the requests raised by the customers.

B. Dimensions

Chinese customer: 28 Airlines + 2000 plus aircraft for local support and OMP Optimisation service.
Global fleet for ASAC/FCD/AMPES service.

C. Main activities

The following activities related to Maintenance Program Domain will complement the here:
Support to Chinese airlines for Maintenance Program Optimization: including General awareness, Tasks selection, Feasibility study, Data collection, DMC saving, Evolution dossier explanation to Airlines, Support airlines for CAAC review.
Coordinating & supporting customer requests such as ASAC's (Airbus Statement of Airworthiness Compliance), AMPES (Airbus Maintenance Program Engineering Statement) and FCD’s (Flight Condition Document)
Chinese customer communication and support:
• Investigate & answer urgent queries or hot topics of maintenance programs.
• Visit customers to exchange on MP topics and support EIS when required.
• Organize regular maintenance program conference & Seminar & Webinars with Chinese customers.
• Actively contribute to global strategy implementation in China, such as: MPD new strategy, support SM2.0 on boarding in China.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus (Beijing) Engineering Centre Company Limited

Employment Type:
Fixed term
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Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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