IT Product Manager - Digital Workplace - IP Telephony (d/f/m)

Your tasks and responsibilities

• Autonomous management and forward planning of the global IP telephony strategy across the entire lifecycle (analysis, design, go-live, obsolescence)
• End-to-end product lifecycle management: Analysis, design, development, deployment, operations, continual improvement, and decommissioning in accordance with ITIL guidelines
• Steering of the international support team to ensure adherence to contractual Service Level Agreements and budget targets in coordination with Service Delivery Managers
• Budget ownership (CAPEX/OPEX) as well as planning and monitoring of total costs in alignment with target specifications
• Collaboration with Service Delivery Managers and external partners to guarantee SLA compliance and budget adherence
• Validation of product functionality and operational readiness to ensure seamless service delivery and high quality
• Optimization of cross-functional ITIL operational processes and quality standards
• Leadership of complex initiatives within the Digital Workplace service line
• Responsible for managing external service contracts and/or licenses associated with the product

Additional tasks and responsibilities

• Project management activities in scope of the Digital Workplace product service line, primarily linked to IP Telephony services

Desired skills and qualifications

• University degree in Information Technology (Bachelor's, Master's) or a comparable field of study
• Several years of relevant professional experience in lifecycle and obsolescence management
• Proven experience in IT Service Management (ITSM) with a focus on Service Operations
• Proven experience in managing or operating IT infrastructure and IT service delivery
• Experience with VoIP/Cisco technologies and ITSM service operations within a highly regulated corporate environment
• International mindset to work efficiently in a multinational team environment
• Negotiation-level English and native-level German language skills

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Defence and Space GmbH

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Digital

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