Lead Functional Analyst

Job Description

Job Description:

The Application Manager is a key role responsible for overseeing the full lifecycle of an organization's software applications, from strategic planning and implementation to ongoing maintenance and support. This role serves as the crucial link between business stakeholders and technical teams, ensuring that applications meet business needs, are reliable, and are optimized for performance and efficiency. The Application Manager is a subject matter expert who provides technical direction, manages a team of specialists, and drives continuous improvement for the product irrespective of the technology.

The successful candidate will be joining the ERP CoE Production Planning Product based out of India and working on the Planning Processes within the Product.

Key Responsibilities:

• Application Lifecycle Management And Strategic Planning and Roadmap:
  
  • Collaborate with business leaders to understand their objectives and translate them into a long-term application strategy.
    
  • Develop and maintain the application roadmap, prioritizing enhancements, upgrades, and new implementations.
    
  • Manage application-related budgets, including licensing, support costs, and project expenses.
    
• Operational Management and Support:
  
  • Ensure the high availability, performance, and security of all managed applications.
    
  • Oversee the incident, problem, and change management processes for the application portfolio.
    
  • Provide expert-level (Level 2/3) technical support and troubleshoot complex issues.
    
• Stakeholder and Vendor Management:
  
  • Act as the primary point of contact for business stakeholders, effectively communicating technical concepts to non-technical audiences.
    
  • Manage relationships with third-party software vendors and service providers, ensuring service level agreements (SLAs) are met.
    
  • Gather requirements from users and business units to ensure applications are aligned with their needs.
    
• Continuous Improvement and Governance:
  
  • Proactively identify opportunities to optimize application performance, streamline business processes, and reduce costs.
    
  • Establish and enforce application governance standards, including documentation, security protocols, and data integrity.
    

The concerned domain is Aircraft Manufacturing and production. The candidate, if selected, will work in an international, distributed and multi-functional team; using an agile mind-set and methodology.

Qualification & Experience:

Graduate with 8+ years of experience in SAP PP.

Minimum 1-2 years of experience in Application Management.

Minimum 5-7 year of experience in Support or customer service.

Proven experience in overseeing applications and/or a team of IT professionals and budget management.

Skills in manufacturing processes and ability to decide on MRP run.

Strong technical background with a solid understanding of software development life cycles (SDLC), IT infrastructure, and database management.

Good Experience in Team Leading Capabilities in Application support and Project.

Strong analytical, problem-solving, and decision-making abilities.

Customer facing skill. Experience on working with European customers and Vendor management.

Management of bespoke (Non SAP) Applications.

Success Metrics

Success will be measured in a variety of areas, including but not limited to

• Solve issues on time and in quality
  
• Propose and implement service improvement
  
• Achieve the customer satisfaction
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus India Private Limited

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Digital

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