Field Support Engineer

Job Description:

Context:

The Field Support Engineer is a member of the Operations organization in Secure Land Communications. He/she belongs to the Customer Test & Support department.

He/she is responsible to follow and manage the resolution of customer incidents and he/she can also prepare and perform the integration of the network, and prepare and perform Acceptances with customers.

He/she reports to the Project / Care Manager .

Functions:

The Field Support Engineer handles the following tasks:

• Managing customer requests
  
• Providing technical support
  
• Providing telephone or remote assistance
  
• Investigating incidents and problems reported by customers
  
• Troubleshooting of complex telecommunication systems
  
• Verifying corrections provided by R& D
  
• Participating in the technical preparation of roll out or upgrade operations
  
• Supporting the resolutions proposed
  

Our expectations for you:

• Degree in Engineering with experience in Telecommunications Systems and/or Information
  
• Technology or equivalent background
  
• Knowledge of telecom systems and equipment
  
• Knowledge of Internet networking, protocols, and equipment, such as Cisco, Juniper, Linux, VMware,
  
• Active Directory, and Information Security is advantageous
  
• Readiness to travel on a need basis
  
• Good problem-solving capability, ability to handle changing and often tense contexts
  
• Communication skills, interpersonal as well as in writing and reporting
  
• Good English and French languages skills are mandatory
  
• Team spirit
  

Competencies and experience in following areas are seen as a plus:

• Modern high availability systems and platforms, clustering, redundancy including geo-redundancy and load distribution
  
• RedHat linux including Virtualization and Containerization
  
• MS Windows
  
• IT solution architecture and IP protocols, networking and backhauling (IPv4, IPv6, VoIP, Mobile IP, VLAN, VPN, OSPF)
  
• Security for IT network and applications (Authentication, End-to-end encryption, Firewall, Proxy, IPsec, SSL, vulnerability)
  
• System integration and on-site interventions
  
• Familiarity with agile methodology and test automation (Robot Framework, Python)
  
• Radio and terminal platform competence
  
• Applications and databases
  
• Open source management
  
• Airbus Tetra knowledge
  
• Experience in Help Desk work
  

Profile:

• Strong internal and external interpersonal skills
  
• Mobility (travel frequently, world-wide)
  
• Able to handle changing and often tense contexts
  
• Availability
  
• Methodical
  
• Autonomous
  
• Close attention to detail
  

Languages:

• English and French required
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Defence and Space Maroc

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.