Field Service Technical Assistant

Job Description

Job Description:

Responsibilities:

1/ Answer calls during office hours using english language and local language - re-transmit data/request from/to customer
2/ Collect airline reliability data such as flight hours and flight cycles for each airplane, technical incidents reports, delay report, and translate in English (if necessary) and generate monthly reliability reports; use primarily the Skywise FS tool
3/ Follow-up on the OEB (operation Engineering Bulletin) available in Airbus World and Monitored Retrofit
4/ Request and follow-up permanent or temporary access passes/airport passes/apron passes for Airbus SCY and visitors
5/ Update and maintain accurate customer contact data with both FS station and Airbus Databases using SalesForce
6/ Event management: Organize meetings, catering, events, event agenda and visitor logistics; collaborate with the FS station and Airbus.
7/ Visit airline technical departments to collect/review technical and support issues and provide synthesis report for each issue to Customer Support team
8/ Provide a status report to the airline logistic and material department on spares issues. Investigate with customer spares organisation status on issues
9/ Fill in technical issues into the Tech Request Tool
10/ Fill-in Technical documentation requests into Tech Request tool template in order to amend/question documentation, based on airline request and/or mistake found during operation
11/ Update or contribute to update Field Service report in Salesforce, based on airline topics/activities

Soft Skills:

Ability to meet deadlines and take ownership of the role.

Excellent communication skills & ability to work on own initiative

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus China Limited

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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