Digital Workplace - Service Delivery Manager M/F

Job Description

Job Description:

Do you have the expertise to ensure seamless communication for a global aerospace leader?

Airbus Commercial Aircraft is looking for a Service Delivery Manager to spearhead the operations of our mission-critical Collaboration Solutions, based in Toulouse, France .

At Airbus , our Digital Workplace is the heartbeat of our global operations.In this role, you will be responsible for the industrialization and global stability of our Email and Google Workspace platforms.

Because these services are fundamental to our daily operations, you will lead the charge in ensuring seamless horizontal information exchange across the company. You will act as a guardian of productivity, ensuring that even in high-pressure scenarios or potential service disruptions, our communication channels remain resilient and reliable.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
  
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
  
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
  
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
  

Your challenges:

• Service & Performance Governance: Define and manage the Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) in alignment with business domains.
  
• Operational Excellence: Oversee the delivery of IS services with a focus on cost optimization and continuous service improvement (CSI).
  
• Strategic Supplier Management: Lead, coordinate, and monitor both internal teams and external subcontractors, particularly strengthening our operational partnership with India.
  
• Incident & Problem Leadership: Act as an autonomous authority in managing high-impact incidents and complex problem management to safeguard business continuity.
  
• Financial Stewardship: Support the IT Product Manager in service budget planning and infrastructure cost optimization.
  
• Stakeholder Influence: Synthesize complex technical topics into actionable insights for non-technical stakeholders, driving culture change and innovative ways of working.
  

Your boarding pass:

Required Expertise:

• Education: Bachelor’s or Master’s Degree in Computer Science, IT, or a related engineering field.
  
• Experience: A minimum of 8 years in IT Service Management, specifically within large-scale, complex enterprise environments.
  
• ITIL Mastery: Deep knowledge of ITIL frameworks with a proven "user-centric" approach to business operations.
  
• Service Delivery Autonomy: Demonstrated "Autonomous Level" proficiency in Demand, Incident, Problem, and Performance Management.
  
• Linguistic Proficiency: Professional negotiation-level fluency in English and French is mandatory.
  

Preferred Skills (Good to Have):

• Contract Management: Experience at an autonomous level in managing project and program contracts.
  
• Agile Frameworks: Hands-on experience working within Agile Scrum, SAFe, or Kanban methodologies.
  
• Additional Languages: Proficiency in German is considered a distinct advantage.
  

Culture & Ethics

We value curious minds that prioritize outcomes over processes. The successful candidate will demonstrate a constant awareness of compliance risks and a steadfast commitment to integrity, protecting the reputation and brand of Airbus through every operational decision.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Operations SAS

Employment Type:
Permanent
-------
Classe Emploi (France): Classe G13

Experience Level:
Professional

Job Family:
Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.