Customer Support Officer N-FP (12 months Fixed Term Contract)

Secondary Responsibilities

• Develop basic knowledge on other products in the Skywise suite.
• Complete all training assigned.
• Ensure Quality and Health & Safety is always maintained.

Personal & Interpersonal Skills

• Team: Able to work as a team member with the other members of the shift
• Resilience: Able to handle work under pressure (under SLA time constraint, complex operation situations)
• Analytical: Ability to investigate complex topics
• Communication: Able to exchange in a clear manner with other team members and management on issues at hand
• Proactivity: initiate autonomously actions when issues are raised
• Speak-up: Autonomously seek guidance and help in a blocking situation
• Learning: Ability to learn on-the-job and re-apply knowledge on future tickets.
• Positive Mindset

Qualification & Professional skills

• Degree in Information Technology or equivalent
• Good analytical and troubleshooting skills
• Self-motivated, proactive, self-discipline and a service mindset
• Independent, patient and willingness to learn
• Ability to organize and manage multiple priorities
• Good team player and able to work independently
• Possess good attitude
• Ability to work under pressure
• Strong written/verbal communication skills in English
• Working knowledge of airline operations (Dispatcher or Airline Ops role)
• Flexibility in working hours (work 12:00-22:15ICT)
• Min 2 year relevant experience
• Pilot license/Dispatcher experience
• Familiar with Google Workspace and associated programs
• Familiar with usage of a Helpdesk ticketing tool
• Experience with of N-Flight Planning

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Flight Operations Services Limited

Employment Type:
Fixed term
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Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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