Customer Support Apprentice

Job Description

Job Description:

Responsibilities:

Customer Relationship Support

• Assist in organizing regular customer meetings and site visits, including preparing agendas and technical presentations.
  
• Supports in providing customers with updated information regarding service catalogs, support initiatives, and service improvements.
  
• Support the collection of customer satisfaction data, identifying needs, expectations, and activity forecasts for internal analysis.
  
• Help track Key Performance Indicators (KPIs) at the customer level and assist in drafting recovery action plans when targets are missed
  
• Help provide customers with updated information regarding service catalogs, support initiatives, and service improvements.
  
• Support the collection of customer satisfaction data, identifying needs, expectations, and activity forecasts for internal analysis.
  
• Help track Key Performance Indicators (KPIs) at the customer level and assist in drafting recovery action plans when targets are missed.
  

Support & Services & Administration (S&S_Ops)

• Assist in creating Quotation Review Sheets (QRS) and assist in generating Sales and Service Orders.)
  
• Learn to process Quotation Review Sheets (QRS) and assist in generating Sales and Service Orders.
  
• Assist in managing Maintenance, Repair, and Overhaul (MRO) projects by scheduling internal meetings and providing status updates to external stakeholders.
  
• Administer Customer Satisfaction Surveys and follow up with customers to ensure feedback is captured for continuous improvement.
  
• Learn to coordinate with support disciplines and technical experts to expedite solutions for customer inquiries.
  
• Support the follow-up of operational action plans during critical issues or customer complaints.
  
• Assist in drafting clear, simple progress updates to keep customers informed during the resolution process.
  

Personal & Interpersonal Skills:

• Proactive Learner
  
• Goal-Oriented Persistence
  
• Pleasing personality with a very strong sales and service orientation
  
• Demonstrates high energy and a commitment to learning the processes required to hit performance targets.
  
• Shows the potential to interact professionally with various stakeholders, from technical teams to management
  
• Capable of assisting in drafting clear updates and maintaining transparent communication with the team.
  
• Eager to coordinate between different departments (internal and external) to help move tasks forward.
  
• Learns to prioritize activities and manage schedules to help the team meet contractual commitments
  
• A strong interest in developing a deep understanding of aerospace operations, service catalogs, and sales contracts
  

Professional skills:

• Bachelor’s Degree in Business Management or equivalent
  
• At least 6 months related experience
  
• Excellent communication skills (written and oral)
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters Philippines Inc.

Employment Type:
Apprenticeship
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Experience Level:
Entry Level

Job Family:
Support to Management

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