Charting Product Specialist

Job Description:

Summary:

NAVBLUE, the Airbus subsidiary for digital flight operations solutions is looking for a Charting Product Specialist. The Charting Product Specialist is responsible for supporting the development, enhancement, and customer adoption of the company’s charting solutions. This role involves collaborating with cross-functional teams, gathering and disseminating customer requirements especially on the evolution required to our charting standard, and ensuring the product meets market demands and delivers value to airline operations.

Main Responsibilities:

• Provide lead subject matter expertise for the NAVBLUE charting standard (i.e. the set of specification that governs the way the various aeronautical information are presented in NAVBLUE charts and supplements ) within the Portfolio department.
  
• Design, specify and maintain/evolve the NAVBLUE charting standard for the EFB product based on tactical and strategical product roadmap, customer needs analysis and regulations/standards expectations.
  
• Define and maintain data quality requirements toward production teams based on EFB application needs analysis and regulations/standards expectations.
  
• Manage prioritization of charting standard improvement activities to meet defined roadmap milestones and ensure customer satisfaction.
  
• Support electronic map functionality definition, implementation and verification and validation regarding charting standard related functionality.
  
• Support Customer Experience teams in maintaining training programs and product documentation (legend and tables, user guides, difference training).
  
• Act as Standards Committees technical reference for the product line and as such attend regulatory or industry working groups / events
  
• Collaborate with the immediate team, product managers, CX group, EA, Marketing, and enterprise Business Owners to define new features and enhancements.
  

Key Performance Indicators:

• Customer satisfaction and product adoption
  
• Timely and clear problem statements to support the prioritization of product enhancements
  
• Accuracy and completeness of requirement documentation
  
• Quality of training and support materials
  
• Positive stakeholder feedback on product expertise and support
  

Qualified Experience/Skills/Training:

• Education: Bachelor’s degree in Aviation, Cartography or related field
  
• Experience: Minimum 5-7 years in flight operations or aeronautical charting experience
  
• Certifications: ATPL desirable
  

Knowledge, Skills, Demonstrated Capabilities & Competencies:

• Previous flight operations and flight deck processes experience
  
• Comfortable in collaborating with customers
  
• Ability to strongly co-ordinate across different teams with various stakeholders of a project
  
• Independently able to handle challenging situations both internally and externally
  
• Strong analytical and problem solving skills
  
• Visionary, open minded and agile.
  
• Capability to work under pressure
  
• Experience as a Commercial/Military Pilot desirable
  
• ICAO Annex 4 knowledge desirable
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Helicopters Polska Sp. z o.o.

Employment Type:
Permanent
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Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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