Aircraft On Ground Structure End to End Leader - Customer Care Centre M/F

Job Description

Job Description:

Airbus Commercial Aircraft is looking for an AOG (Aircraft On Ground) Structure End to End Leader (f/m) to join our Customer Care Centre Operations - AIRTAC department based in Toulouse, France.

Being part of Airbus Commercial Customer Services , you will evolve in a unique environment, within the Customer Care Centre Operations (Airbus AOG Technical Centre - AIRTAC), where we provide 24/7 technical support to our worldwide customers.

You will be accountable for the delivery of End to End solutions in urgent situations experienced by worldwide Airbus customers.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
  
• Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
  
• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
  
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.
  

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

As an AOG Structure End to End leader, you work in close collaboration with a variety of teams that support the in-service fleet operational performance, such as :

• Repair Design Offices
  
• Customer Support
  
• Program Support
  
• Chief Engineering office
  
• Office of Airworthiness,
  
• Spares and Supply functions
  
• Operations duty manager
  

This role has a few specificities :

• You are part of a team that provides technical support on a 24/7 basis (8 weeks rotation working pattern, with 5 weeks in shift pattern and 3 weeks with standard working time)
  
• You work on a 3x8 shift basis (6h-14h, 14h-22h, 22h-6h)
  
• You get the associated recovery days and salary premiums
  
• You know your planning well in advance (more than one year)
  

Tasks and Responsibilities:

• Manage and respond on time to all technical AOG and urgent in-service requests for all aircraft types from customers worldwide
  
• Care about customers and provide them with the best immediate recommendations while avoiding potential liability issues and ensuring safety of the passengers, A/L personnel and A/C, in compliance with Airworthiness regulations
  
• Challenge the technical solutions provided by the design offices and be able to propose alternate options
  
• Evaluate, prioritize & manage workload in terms of quantity, content and level of autonomy
  
• Contribute to a high level of performance by adopting a multifunctional approach mindset every time it is required and constantly adhering to processes in place
  
• When necessary, ensure that spares availability is managed with the appropriate level of priority by Airbus COD/Suppliers AOG desks, so that parts are made available to the customers in the shortest possible time frame
  
• Ensure and maintain communication with the customer during an AOG event, while producing regular internal information on progress made until final resolution
  
• Apply Return-on-Experience principles and contribute to the Continuous improvement of the business
  
• Contribute to develop the catalog of Pre-Defined Solutions, aiming at enhancing the AOG Structure group autonomy
  
• Contribute to the Customer Care Centre Repair Solutions overall performance and cohesion
  

• When in standard work pattern, support non-AOG teams within the organization, to contribute to daily repair workload management and specific improvement initiatives
  
• Participate to airlines immersions/exchanges when required
  

Your boarding pass:

• Proven experience in customer-facing roles
  
• Strong knowledge of Airbus Aircraft structure
  
• Good interpersonal skills
  
• Understanding of customers’ operational constraints
  
• Ability to work in a challenging environment
  
• Ability to work in a 24/7 shift pattern
  
• Tenacious, adaptable, flexible and team player
  
• Any experience in repair design office (RTE delegation would be a plus)
  
• Airline maintenance/engineering experience appreciate
  
• Negotiation Level English
  

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

#LI-AB3

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
AIRBUS SAS

Employment Type:
Permanent
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Classe Emploi (France): Classe G13

Experience Level:
Professional

Job Family:
Customer Eng.&Technical Support&Services

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.