A220 Customer Operations Specialist - Spécialiste des Opérations clients

• Avantages financiers: Salaire attractif, bonus annuel, régime d’assurances collectives, régime de retraite et régime d’achat d’actions.
• Équilibre vie privée / professionnelle: Une politique de travail hybride (selon les besoins opérationnels), une cafétéria sur site, une politique de congés très concurrentielle.
• Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency) et Mirabel et application de covoiturage.
• Développement individuel: des opportunités d’évolution et des possibilités de formations nombreuses (catalogue de plus de 10.000 e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, mobilité nationale et internationale).

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.

Vos défis :

• Répondre aux demandes techniques des clients A220 via Tech Request dans les délais engagés et avec qualité.
• Coordonner et fournir des solutions d'ingénierie de maintenance, de parking, stockage et de retour en service en sécurisant le processus et la coordination avec tous les focals
• Apporter un soutien à la stratégie de définition des prix et à l'alignement avec les autres plateformes d'Airbus.
• Représenter le département de l’ingénierie de maintenance pour les nouveaux opérateurs pendant leur entrée en service, y compris visites sur site.
• Agir en tant que partie prenante au nom de l'ingénierie de maintenance et soutenir, au besoin, d'autres services internes (ex. Marketing, Contrats, Ventes).

En tant que candidat idéal :

Qualifications scolaires :

• Expérience du programme de maintenance des aéronefs, des publications techniques, des problèmes en service, des services d'ingénierie de maintenance
• Au moins 5 ans d'expérience dans un environnement aérospatial
• Baccalauréat, diplôme, licence AME ou diplôme de premier cycle
• Excellentes compétences de présentation, tant à l'oral qu'à l'écrit en anglais
• Atout : Connaissance du programme de maintenance de l'A220, de la planification de la maintenance, des dérogations et des solutions de parking, de stockage et de retour en service

Aptitudes comportementales :

• Preuve de communication professionnelle, orientée vers le service client.
• Bonnes compétences de coordination et de relations interpersonnelles pour s'engager auprès des clients, des pairs et des parties prenantes internes d'autres services afin d'assurer les livrables dans les délais et avec qualité.
• Résolu, adaptable, ouvert d'esprit et flexible.
• Membre d'équipe fiable, clair(e), concis(e) et complèt(e) lors de la rédaction de rapports.

Veuillez télécharger votre curriculum vitae en français et en anglais.

L'utilisation du genre masculin a été adoptée afin de faciliter la lecture et n'a aucune intention discriminatoire.

Airbus Canada souscrit au principe d'équité en matière d'emploi et encourage les femmes, les autochtones, les personnes handicapées et les membres des minorités visibles à soumettre leurs candidatures.

**THE ENGLISH POSTING FOLLOWS**

Airbus is an international pioneer in the aerospace industry. We are a leader in the design, manufacture and delivery of aerospace products, services and solutions to customers worldwide. We aim for a better connected, safer and more prosperous world.

Manufacturer of commercial aircraft, with Space and Defense divisions as well as Helicopters, Airbus is the largest aeronautics and Space Company in Europe and a world leader.

At Airbus Canada, our people work together to make mobility evolve around the world, one good idea after another. If you have a great idea, we have the environment for it to become a unique product or a great customer experience. Your ideas are our energy.

The jobholder will report to the A220 Head of Maintenance Services and Support at Airbus Canada, Mirabel, CANADA.

Your Working Environment:

The headquarters of the A220 Commercial Aircraft Programme is located in Mirabel, in the Greater Montreal area, close to the vibrant city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for young professionals, experienced individuals, and families alike, perfectly balancing career opportunities with outdoor activities-making it a truly special place to live.

Because We Take Care of You:

• Financial Benefits: Competitive salary, annual bonus, group insurance plan, pension plan, and employee stock purchase plan.
• Work-Life Balance: Hybrid work policy (based on operational needs), on-site cafeteria, highly competitive leave/vacation policy.
• Health & Well-being: Employee Assistance Program (EAP), discount program, on-site medical service, public shuttle access between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
• Personal Development: Numerous growth opportunities and training options (a catalog of over 10,000 open-access e-learning courses to enhance your employability, certifications, accelerated development programs, national and international mobility).

At Airbus, we help you work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovation.

The jobholder will be responsible for providing customer operations support to the in-service A220 fleet, he/she will be in charge of treating or dispatch customer’s requests related to Maintenance Engineering topics and services, Parking, Storage and Return to Service solutions, Technical Publications (MRBR, AWL, MPD), and support to future Operators Entry into Service. He/She will apply knowledge of aircraft maintenance operations, maintenance planning, deviations, technical publications, maintenance program cycle to bring value to the A220 customer base.

Note: This position requires 30% availability for international travelling per year.

Your challenges :

• Support A220 customer queries via Tech Request answering on time and with quality.
• Coordinate and deliver Maintenance Engineering, P&S and RTS solutions securing the E2E process.
• Provide support to price definition strategy and alignment with other Airbus platforms.
• Maintenance Engineering focal for any new Entry Into Service process, including on-site visits.
• Act as stakeholder on behalf of Maintenance Engineering and support when required other internal departments (i.e. Marketing, Contracts, Sales)

A s the ideal candidate :

Educational Qualifications:

• Experience in aircraft maintenance program, technical publications, in-service problems, maintenance engineering services
• Minimum 5 years experience in an aerospace setting
• Bachelor degree, Diploma, AME license or undergraduate degree
• Excellent presentation skills, both oral and written in English
• Experience in aircraft maintenance program, technical publications, in-service problems, maintenance engineering services
• Minimum 5 years experience in an aerospace setting
• Bachelor degree, Diploma, AME license or undergraduate degree
• Excellent presentation skills, both oral and written in English
• Asset: Knowledge in A220 maintenance program, maintenance planning, deviations, return to service and parking and storage solutions

Behavioural skills:

• Proof of professional communication, customer service oriented.
• Good coordination and interpersonal skills to engage with Customers, peers and internal stakeholders from other departments to secure deliverables on time and with quality.
• Resolute, adaptable, open-minded and flexible.
• Reliable Team player, clear, concise and comprehensive when reporting.

Please upload your resume in French and English.

The use of the masculine gender has been adopted for ease of reading and has no discriminatory intent.

Airbus Canada subscribes to the principle of employment equity and encourages women, aboriginals, persons with disabilities and members of visible minorities to apply.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Canada Limited Partnership

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Programme & Project Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.