Service Management Business Consultant

Job Description

Working at Adaptavist
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!
We make change happen. From anywhere.
About the role
Become a key player at Adaptavist as a Business Consultant on our global Service Management team. In this dynamic role, you’ll serve as both an analyst and a trusted advisor, pinpointing client challenges and uncovering requirements that can be expertly addressed with our cutting-edge products and services. You’ll harness in-depth knowledge of our toolsets to craft customized solutions and lead transformative process improvements, seamlessly blending technology with strategic change management. If you're passionate about solving complex problems and driving meaningful impact, this role is your next career move.

What you'll be doing

• Completes analysis and documentation to identify customer requirements
• Guides clients to make an informed decision to best suit their needs in line with their requirements and constraints.
• Collaborate with Technical Consultants to design and determine the implementation of recommended solutions
• Advises and consults the client on ITIL framework and how it can be adopted.
• Create tasks and functional specification documents.
• Facilitate communication with all project stakeholders. Communicate project progress, ensure deliverables will meet the customer expectations and provide status reports as necessary.
• Present the solution to the customer ensuring that the customer is aware and in agreement with the functionality delivered.
• Support UATs and offer any necessary support in final solution rollouts.
• Championing our customers!
• Testing the solution prior of delivery

What we're looking for

• 3+ years of relevant experience with a proven ability as an analyst in software development, service delivery, or customer support.
• Customer orientation, consulting mindset, and ability to manage relationships with customer stakeholders at board level.
• IT and/or Enterprise Service Management experience (ITIL based).
• Strong analytical and problem-solving skills, attention to detail.
• Strong project management skills and familiarity with agile principles (Scrum, Kanban).
• Advanced presentation skills, and ability to successfully interact with and present to both technical and non-technical stakeholders.
• Fluency in Greek and English, both spoken and written.
• Ability to work both remotely and at the office (Marousi, Greece) when required.

It's great, but not required if you have:

• Experience with Atlassian Products (Jira, Jira Service Management, Confluence), other ticketing tools such as BMC, Service Now, or other ITSM solutions will be considered a strong asset.
• Experience with SaaS solutions.
• ITIL certification.

#LI-AR1
At The Adaptavist Group, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
We look forward to your application!