L&D Associate (EMEA)

Working at The Adaptavist Group
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
Our flexible, remote-first way of working means that work can fit around your life rather than your life fitting around work.
About the role
The Learning and Development Associate plays an important role in supporting and executing key L&D practice activities and team administrative and support activities to deliver outstanding service to our employees across The Adaptavist Group. Reporting to the Senior Manager of L&D, this role will be responsible for the administration of the full learning suite as well as key reporting and analytics with a heavy focus on evaluation and ROI reporting. The role will also be responsible for needs assessments, facilitation, and instructional design supporting the L&D function as required.
This is very much a role that will support the hybrid model of Learning Operations across the Adaptavist Group, while also engaging in traditional L&D activities that support the senior L&D team. If you are looking for a role to utilise your already exceptional organisational and operations-focused capabilities while expanding and developing your L&D skills - this could be the role for you!
You’ll be joining a team with ambitious aspirations to establish Centres of Expertise and connect our business and people, there couldn’t be a better time to join The People Experience team here at TAG.

What you'll be doing

Learning and Development Coordination and Administration

• Work with key stakeholders to ensure superior customer service as a key point of contact through timely and accurate communication, execution and support for various L&D projects and initiatives.
• Acts as administrator/super user for all Learning and Development tools and software.
• Responsible for administration and reporting out of our internal LMS/LXP systems.
• Creates, monitors and maintains a central training calendar for L&D.
• Responsible for maintaining and reporting training records and accreditations across TAG.
• Maintains, develops and controls content on the Learning and Development confluence pages to ensure continuity, accuracy, and the most up-to-date content.
• Responsible for providing reports to L&D for monthly executive reporting.
• Provides virtual and in-person workshops and facilitated training session support.
• Researches and gathers data on external training vendors.
• Acts as an administrator for the UK apprenticeship program and HRDF program in Malaysia.

Learning and Development Course and Program Development

• Works with the senior L&D team to complete needs assessments, gap analysis and evaluations.
• Facilitates internal workshops and training courses as needed across The Adaptavist Group.
• Develops and designs custom courses and programs for internal customers using a variety of learning technologies and instructional design software.
• Works with the senior L&D team on skill mapping/skills assessments and gap analysis.
• Develops and deploys pre and post-training communications and measurement instruments used to evaluate ROI on our internal and external programs.
• Assists with the development, coordination, and collaboration with stakeholders and the HR team of onboarding activities for new hires both internally and externally.

What we're looking for

• Adult Education degree or equivalent Learning and development certifications
• Proficient use of Instructional Design Software and learning tools
• Knowledge and use of AI technologies in the development of L&D assets
• Proven experience with instructional design and facilitation
• Previous experience in an L&D role
• Excellent English written and verbal communication skills
• Experience working with learning suite platforms
• Demonstrated ability to manage multiple concurrent projects and tasks
• Proven time management and organization skills
• Able to foster and cultivate collaborative relationships across multiple departments
• A self starter who can work independently, but values teamwork
• Ability to work varied work hours/schedules

A few nice to haves

• Bilingual abilities in German or Spanish would be an asset
• Solid experience at a b2b SaaS company or marketing agency
• Exposure to a complex/global matrix environment
• Experience with drafting, editing, and issuing communications to a varied audience
• Experience working with a Jira service desk
• Experience using Jira, Slack, Trello and Confluence and other collaboration/communication tools

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
Check out our WORK180 pageCheck out our Flexa page
We look forward to your application!