Atlassian Technical Consultant (all levels)

Join Us a Technical Consultant – Future Opportunities in Spain
At Adaptavist Spain, we’re always looking for talented professionals to join our Service Management Practice Team as a Technical Consultant, we have different levels. While we don’t have an active opening right now, this is a role we hire for regularly, and we’d love to connect with you in advance of the next opportunity. Are you interested in having a conversation with us before the role goes live?
As a Technical Consultant, you will:
Collaborate with the team in implementing and configuring Atlassian tools (Jira, Confluence, etc.) for client projects, based on ITIL Best practices. Collaborate with clients to gather client requirements and design solutions that align with their business objectives. Act as a feedback channel to internal teams, offering actionable insights and recommendations based on customer interactions. Gain operational and configuration-level expertise in the Atlassian products you’ll manage.
Job Summary
If you’re passionate or willing to learn more about Atlassian products, thrive in a dynamic environment, and enjoy tackling challenges, we want to hear from you! Let’s chat now and explore how you can be part of our team when the next opportunity arises.
Key responsibilities and accountabilities
Understand and translate business and customer needs into technical requirements / product configuration.Undertake part or whole of the delivery, in collaboration with other members of the delivery team.Deliver tool or product-oriented training (both in-class and on-the-job).Participate in all internal processes of the project and the team including project planning, daily stand ups, reviews, and retrospectives.Add new or enhance existing documentation and update the ticketing system with client needs, meeting notes, project progress, deliveries, impediments etc.Participate in internal analysis teams, recommend appropriate solutions, and contribute with ideas and questions.Communicate with clients in case of incidents during deployment, responding to questions and offering clarifications as necessary.Communicate effectively with clients regarding incidents, questions and clarifications as necessaryRemain up to date on all Adaptavist products, including new features, changes on offerings, etc., and is fluent in describing those, understands how customer needs can be coveredUse knowledge of Atlassian products to gather and analyse requirements, research and present solutions to clients, and make suitable recommendationsCommunicate regularly with a range of stakeholders (internal & external)Visit clients


Essential
Atlassian Consulting experienceExperience working with customers in a consulting or technical capacity, especially in the software/IT industry.Workflow systems, troubleshooting, defect tracking systems, and business process management.Strong interpersonal and presentation skills, with the ability to successfully interact with external and internal parties via phone, video conferences, presentations, and written content.Interest in working creatively with customers, understanding technical and business requirements and implementing solutions.A team player with high level of dedication and collaboration spiritAbility to work under strict deadlinesEnglish and Spanish proficiency level
Desirable
Experience working with Agile MethodologiesExperience in IT service managementITIL certification - Atlassian Certifications
Working at The Adaptavist Group
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
Our benefits in Spain include:
Flexible working hoursRemote workUnlimited holidayPrivate Health Insurance with DKVOnline streamingTicket restaurant flexible retribution choiceTransport flexible retribution choiceNursery flexible retribution choice

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