Software Project Manager (Brighton/Hybrid or Remote)

Job Description

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

Our culture:

Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.

Flying high: yet still climbing We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.

People are our passport to success: they're at the heart of everything we do We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.

Accelerating forward: embracing change, challenge and growth Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.

All inclusive*: we're a strong, collaborative community We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.

Enjoy the journey: bringing fun and positivity to everything we do We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

* We are committed to maintaining our welcoming and open culture where differences are embraced. We know that some people are hesitant to apply for roles unless they tick every box, but if you’re excited about this role and your experience doesn’t fully align, we encourage you to apply anyway. You might be the right person for this or other roles.

We’re certified with Flexa, making us a ‘truly flexible employer’. Flexibility is part of our culture and if you’d like to know more about this then take a look at our Flexa profile.

We're also proud to have earned a Great Place To Work Certification and are officially a great place to work for wellbeing and for women. This year, 95% of employees said it’s a great place To Work – 41% higher than a typical UK company.

The role

As Project Manager you’ll be responsible for the successful delivery of software projects:

• Managing multiple projects concurrently
• Facilitating the clarification and communication of project requirements, objectives and priorities.
• Ensure a successful delivery by working together with the customers, Product Managers and key stakeholders
• Conduct estimation and planning workshops.
• Creating and managing overall project plans, maintaining a backlog of prioritised user stories, release and sprint plans
• Managing the project scope and budget, aligned to commercial agreements
• Managing changes to scope/requirements and reporting project status to customers and 15below stakeholders
• Engaging problem-solving skills to identify risk and issues, take mitigating actions and remove project obstacles
• Creating and maintaining relevant project documentation to ensure appropriate audit trails exist
• Ensuring sustainable product design and implementation in line with best practice, relevant standards and technological developments by facilitating cross-team collaboration
• Ensuring the delivery of high-quality, innovative software that truly delivers business value
• Coordinating the transition to Support from the Project team following successful project delivery
• Creating and maintaining product support documentation including administrative, technical, and end-user system documentation
• Escalating project issues appropriately
• Performing end of project reviews capturing and applying the learning
• Providing feedback on the performance of developers to the relevant Development Team Leads
• Motivation of project members to deliver against the stated objectives

Requirements

The kind of person you are

• Have the aspiration and ability to learn new technologies and methodologies
• Thrives on solving problems, loves grappling with complexity and can make the most difficult concepts easy to understand using sincere and clear communication skills
• Has a friendly ‘Can do’ attitude
• Collaborates effectively with other disciplines and can be trusted to deliver
• Wants to invent cool, progressive stuff that’s useful to the industry
• Has calm presence of mind when it’s needed
• Has a strong sensible streak – but knows how to have a bit of fun now and again
• Are able and willing to travel as required
• Minimum of 5 years’ experience in customer software/IT solution project management
• Proven track record of managing and implementing software projects
• Recognised Project Management Qualification (PRINCE II, Agile Project Management)
• Experience in an agile environment preferably SCRUM.
• Excellent English and communication skills, and the ability to build consensus amongst all stakeholders
• Budget management
• Strong leadership and scope negotiation skills.

Skills to impress

• Airline/travel industry experience including reservation systems/GDS (Amadeus, Galileo, Sabre or Navitaire)
• BSc/BA in a business or technical discipline or equivalent
• Certified SCRUM Master
• Experience working with third-party APIs and web service interfaces
• Experience of messaging systems
• Technical writing skills
• Experience with Change Management processes
• International experience and Mobility

Further information:

Location: We are offering truly flexible working options so you can decide whether you want to work from home, from our central Brighton office or a bit of both (within the UK).

Hours: Full-time (37.5 hours per week)

Reports to: Programme Director