Product Manager (Brighton/Hybrid or Remote)

Job Description

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

Our culture:

Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.

Flying high: yet still climbing We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.

People are our passport to success: they're at the heart of everything we do We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.

Accelerating forward: embracing change, challenge and growth Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.

All inclusive*: we're a strong, collaborative community We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.

Enjoy the journey: bringing fun and positivity to everything we do We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

* We are committed to maintaining our welcoming and open culture where differences are embraced. We know that some people are hesitant to apply for roles unless they tick every box, but if you’re excited about this role and your experience doesn’t fully align, we encourage you to apply anyway. You might be the right person for this or other roles.

We’re certified with Flexa, making us a ‘truly flexible employer’. Flexibility is part of our culture and if you’d like to know more about this then take a look at our Flexa profile.

We're also proud to have earned a Great Place To Work Certification and are officially a great place to work for wellbeing and for women. This year, 95% of employees said it’s a great place To Work – 41% higher than a typical UK company.

The role:

As Product Manager you’ll be responsible for managing a portfolio of 15below products and modules, including:

• Applying strong commercial awareness to ensure that all new products and product enhancements are aligned with 15below’s vision and strategy.
• Collaborating with the customer community to gain a deep insight of their needs and develop products to meet them.
• Product idea creation, definition and validation – research/assess market size, customer appetite, etc.
• Creating, managing and maintaining the roadmap for your product portfolio.
• Creating business cases, identifying market size and opportunity, and ensuring all product developments have a clear ROI and will deliver customer value.
• Supporting the Delivery Team in creating detailed requirements and acceptance criteria, from MVP to product maturity, ensuring products are deliverable and supportable.
• Working with the Commercial team to devising/refine go to market plans, commercial models and fee structures for new/enhanced products.
• Supporting the Commercial team with RFPs, product insights informing the sales process, customer calls etc.
• Developing and maintaining a deep understanding of industry trends and emerging technologies that may impact product development.
• Communicating product strategy, progress and roadmap to internal and external stakeholders to gain insight, buy-in and engagement.

Requirements

The kind of person you are:

• Highly collaborative and excellent at forming strong working relationships.
• Strong commercial skills, and a track record of creating and managing commercially successful products (on time, in budget, of value to the customer)
• 5+ years in the travel industry including experience of Reservation Systems / GDS (at least one of Amadeus, Sabre or Navitaire).
• Excellent written, and verbal communication skills.
• Excellent presentation skills aligned to audience needs.
• Experience of working with international clients. • Experience of a SaaS type environment .
• Experience of working with a commercial software company including working with a range of different types of projects from pure 15below funded product developments through to customer funded developments.
• Proven ability to work with cross-functional teams.

Measurements of success in this role

• Creation and maintenance of products which improve our customers’ ability to engage with their passengers.
• Creation and maintenance of commercially successful products aligned with 15below’s vision and strategy

Further information:

We are offering truly flexible working options so you can decide whether you want to work from home, from our central Brighton office or a bit of both (within the UK).

Hours: Full-time (37.5 hours per week)

Reports to: Head of Product