Head of Product (Brighton/Hybrid or Remote)

Job Description

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

Our culture:

Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.

Flying high: yet still climbing We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.

People are our passport to success: they're at the heart of everything we do We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.

Accelerating forward: embracing change, challenge and growth Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.

All inclusive*: we're a strong, collaborative community We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.

Enjoy the journey: bringing fun and positivity to everything we do We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

* We are committed to maintaining our welcoming and open culture where differences are embraced. We know that some people are hesitant to apply for roles unless they tick every box, but if you’re excited about this role and your experience doesn’t fully align, we encourage you to apply anyway. You might be the right person for this or other roles.

We’re certified with Flexa, making us a ‘truly flexible employer’. Flexibility is part of our culture and if you’d like to know more about this then take a look at our Flexa profile.

We're also proud to have earned a Great Place To Work Certification and are officially a great place to work for wellbeing and for women. This year, 95% of employees said it’s a great place To Work – 41% higher than a typical UK company.

The role:

As Head of Product, you’ll be responsible for:

• Bringing the 15below Product Vision to life and evolving high-level roadmaps in line with business growth targets and direction.
• Being a product evangelist to drive the future of 15below products and commercial success.
• Developing commercially-driven Product strategy in line with other company strategies.
• Representing 15below at relevant trade and industry events, providing Thought Leadership in travel communications and demonstrating the value of 15below products.
• Managing stakeholders and communication to customers and internally.
• Determining how we do Product @ 15below in collaboration with other teams.
• Developing and implementing a company-wide plan to launch new products, working with all departments to deliver.
• Managing existing products including:
• Assuming Product Manager responsibilities for some key projects.
• Creating new product developments, and gaining buy-in from the Senior Management Team with clearly articulated business cases and achievable return on investment opportunities.
• Managing the entire product line life cycle (concept to phasing out) from strategic planning to tactical activities.
• Specifying requirements for current and future products, working with customers and internal teams to define and refine product requirements.
• Individual Product Strategies - manage existing product.
• Providing demos of new product features to customers to maximise their engagement and aid the sales process.
• Increasing profitability and ensuring predicted ROI is realised.
• Building relationships with other teams in 15below.
• Identifying and assessing potential partner relationships for the products.
• Develop and manage relationships with customers, and creating forums for Customer involvement in Product discovery.
• Development and execution of tactical plans.
• Being responsible for Product systems.
• Maintaining industry and product knowledge, and keeping up to date with market and technological trends.

Managing the Product Team

• Identifying and implementing appropriate structure, roles and responsibilities.
• Creating and leading a high performing team of product managers capable of delivering the product roadmap including:
• Employing effective people management skills to engage, motivate and drive excellent individual and team performance.
• Identifying skill gaps and arranging suitable learning and development opportunities for team members.
• Fostering collaboration and communication amongst team members and creating an atmosphere where all team members can fulfil their potential.
• Planning, assigning and directing workloads of product managers.

Requirements

The kind of person you are:

• Minimum of 5 years’ experience as a Product Manager or Product Marketing Manager, including line management experience.
• Demonstrable achievements in defining and launching commercially successful products.
• 5+ years in the travel industry including experience of Reservation Systems / GDS (at least one of Amadeus, Sabre or Navitaire).
• Excellent written, and verbal communication skills.
• Excellent presentation skills aligned to audience needs.
• Experience of working with international clients.
• Experience of a SaaS type environment .
• Experience of working with a commercial software company including working with a range of different types of projects from pure 15below funded product developments through to customer funded developments.
• Proven ability to work with cross-functional teams.
• Strong leadership and scope negotiation skills.
• Strong facilitation and mediation skills.

Skills to impress:

• BSc/BA in a business or technical discipline or equivalent.
• Experience working with third-party APIs and web service interfaces.
• Experience of messaging systems

Further information:

We are offering truly flexible working options so you can decide whether you want to work from home, from our central Brighton office or a bit of both (within the UK).

Hours: Full-time (37.5 hours per week)

Reports to: CEO