2025-2026 Placement Junior Developer in Support (Brighton/Hybrid)

Job Description

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair and JetBlue use our notifications platform. With exciting plans for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

The role:

We are looking for a one-year placement student with a genuine passion for the software development industry coupled with the desire to gain valuable work experience in a collaborative and supportive work environment. As part of this role, you will be responsible for:

• Providing first line support for our 15below platform including:
• Liaising with our global customers and external partners
• Investigate and resolving faults
• Engaging problem-solving skills to ensure the root cause of any issue is identified and fixed
• Providing ad hoc reporting
• Monitoring core services and managing critical alerts
• Foster collaboration and communication amongst team members
• Escalate support issues appropriately and communicate proactively with the Service Delivery Manager
• Stay abreast with technical development and trends
• Participates in process improvement initiatives

Requirements

What kind of person you are:

• Working towards a degree in Computer Science (or similar)
• Excellent written and verbal communication skills
• Software development skills (such as, ASP/ASP.NET, C#, SQL, VB/VB.NET)
• Good problem solving and analytical skills
• Excellent attention to detail
• Organisational skills, with the ability to take on multiple duties

Skills to impress:

• Experience and proficiency with cross-browser, cross platform development
• Test first mentality (TDD, BDD)

Our culture:

Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.

Flying high: yet still climbing We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.

People are our passport to success: they're at the heart of everything we do We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.

Accelerating forward: embracing change, challenge and growth Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.

All inclusive*: we're a strong, collaborative community We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.

Enjoy the journey: bringing fun and positivity to everything we do We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

* We are committed to maintaining our welcoming and open culture where differences are embraced. We know that some people are hesitant to apply for roles unless they tick every box, but if you’re excited about this role and your experience doesn’t fully align, we encourage you to apply anyway. You might be the right person for this or other roles.

We’re certified with Flexa, making us a ‘truly flexible employer’. Flexibility is part of our culture and if you’d like to know more about this then take a look at our Flexa profile.

We're also proud to have earned a Great Place To Work Certification and are officially a great place to work for wellbeing and for women. This year, 95% of employees said it’s a great place To Work – 41% higher than a typical UK company.

Further information

Location: Brighton/Hybrid

Hours: Full-time (37.5 hours per week)

Contract: 1 year, starting September 2025

Reports to: Service Delivery Manager

Application process

Please follow the link to send a cover letter and CV.

We review applications as they are received. So please don't delay your application!

1st interview: 1-hour Teams interview with our People Advisor and People Administrator

2nd interview: 2-hour Teams or in-person technical test and interview with our Service Delivery Manager and Support Architect