Highlights

FLEXIBILITY

Flexibility

73%

WORK_LIFE_BALANCE

Work-life balance

72%

BENEFITS

Benefits

70%

BT Group

Telecommunications
Digital
Technology
Telecommunications
Digital
Technology

BT Group is one of the UK’s leading telecommunications and network providers, made up of trusted brands including BT, EE, Openreach, and Plusnet.

With over 175 years of innovation behind us, we serve consumers, businesses, and the public sector across the UK and globally—connecting people, devices, and machines for good.

From building the UK’s digital infrastructure to delivering next-gen mobile and broadband services, we’re helping shape the future of connectivity. Whether you're working in customer service, cybersecurity, engineering, or digital product design, you’ll be part of a team that’s transforming how the world communicates.

Who We Are

BT Group is more than just a telecoms company. We’re a technology powerhouse, a digital pioneer, and a force for good. Our brands serve different markets, but we’re united by a shared purpose: we connect for good.

  • BT: Trusted by millions of businesses and public sector organisations for secure, reliable communications.
  • EE: The UK’s best mobile network, delivering cutting-edge 5G and broadband to consumers nationwide.
  • Openreach: Building and maintaining the UK’s digital infrastructure, connecting homes and businesses to full fibre.
  • Plusnet: Providing straightforward, great-value broadband with award-winning customer service.
9.4

/10

9.4

/10

This score reflects how open and clear a company is about its working environment. The higher the score, the more insight they've shared into their ways of working.

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What BT Group offers their employees

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Alternative working patterns

We're waiting for BT Group's employees to verify their alternative working patterns.

Open to part-time employees

Open to job sharing

Open to compressed hours

Open to part time work for some roles

73%

Flexibility

73% of BT Group employees say they can work flexibly.

A little flexibility in start and finish times

Hybrid working (with some weekly office time)

3 office days / week

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Great office

We're waiting for BT Group's employees to verify how great their office is.

On-site catering

On-site barista

On-site shower

Modern office

Collaboration spaces

Private booths

On-site wellness room

Our Culture

We’re creating a culture where everyone can thrive. Across all our brands, we champion diversity, equity, and inclusion—because we know that different perspectives make us stronger.

We’re proud to be a place where you can bring your whole self to work, grow your career, and make a real impact.

We’re also committed to sustainability and digital inclusion, helping communities across the UK access the tools and skills they need to thrive in a digital world.

Flexible working at BT Group

We believe work should work for you. That’s why we offer a range of flexible working options across BT Group.

Whether you’re in a hybrid corporate role, a fully remote tech team, or a field-based engineering
position, we support smart working that balances performance with wellbeing.

Our “3 together, 2 wherever” model is just one example of how we’re reimagining the workplace to suit modern life.

Inclusion & Belonging at BT Group

We recognise that Inclusion & Diversity (I&D) is not just a ‘nice thing to do’, it’s critical to our growth. Our commitment to I&D remains resolute and unwavering.

The BT Group Manifesto was launched in 2021 and is our plan to accelerate growth through responsible, inclusive and sustainable technology. It is rooted in our purpose, to connect for good, and it will help us achieve our ambition – to become the world’s most trusted connector of people, devices and machines. Our Manifesto includes measurable commitments to amplify our positive impact for people and planet – combined with a clear commercial agenda.

Recruiting and supporting women and people from the LGBTQ+ community

  • Our internal Gender Equality Network (GEN) aims to raise awareness, support our colleagues, hold the business to account and inspire change to policy, process and culture to drive gender equality.
  • Our Pride Network is for LGBTQI+ people, Allies and anyone who wants to support their LGBTQI colleagues and friends.
  • In 2024 the GEN and Pride network are partnering for Lesbian Visibility Week, hosting a workplace conference focusing on the lived experiences of Women and Non-Binary individuals.
  • We’ve built relationships with Code First Girls, Career Returners, Black Girls Tech Summit and Girls Talk London to create more opportunities for women to move into technology careers.
  • The award-winning "Not her problem" campaign tackled sexist hate and ran during the UEFA Women’s Euros 2022.

Disability Inclusion

  • Our internal Able2 Network provides invaluable lived experience input into our I&D plans.
  • We offer workplace adjustments (adaptations for colleagues with disabilities or health conditions)
  • Where needed, colleagues can get a BT 'passport': a 'passport' is a simple document which can be completed by any colleague who feels their ability to work is being impacted due to health, disability or caring responsibilities. It aims to provoke discussion about balancing business and individuals needs and record outcomes of that discussion (and avoiding colleagues having to repeat personal information and explaining their conditions every time their manager changes).
  • We’re a member of Valuable 500, a global business collective made up of 500 CEOs and their companies that are committed to disability inclusion. At the December 2022 disability summit, we renewed our commitment to three priorities: Workplace adjustment; Disability advocacy; and Career progression of our junior managers.
  • We renewed our status as a Disability Confident Leader 

Ethnicity and Black Inclusion

  • Supported by our Internal Ethnic Diversity Network which won the Best Network Group at the 2023 Ethnicity Awards.
  • We've sponsored and built partnerships with organisations like the Avado FastFutures programme, The Aleto Foundation and 10,000 Black Interns to develop future leaders and attract young people from ethnic minority backgrounds
  • Our Black middle managers continue to participate in the McKinsey Black Leadership programme which provides career development and networking opportunities.

Ex military and Armed Forces

  • Supported by our Internal Armed Forces network. Members from the Armed Forces community across BT Group can access peer to peer mental health training.
  • At BT Group we are one of the largest employers of both serving Reservists and former Armed Forces personnel with thousands of ex-military colleagues working across our business.
  • We are thrilled that BT Group has re-signed the U.K. Armed Forces Covenant, reaffirming our commitment to our former Armed Forces colleagues, our serving Reservists and their families.
  • In 2022, we renewed our Gold status/membership of the Armed Forces Covenant which we first achieved in 2014.

Find out more about our approach to Inclusion and hear directly from some of our colleagues about their experiences at BT and how they have been supported by us.

What Employees like about BT Group
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People & Community

As a global company, BT offer a great work package. Many great individuals who are helpful and passionate

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Culture

I love company culture … diversity, inclusion, collaboration and full engagement… productive ways of working! I feel belonging! Senior management is very supportive… always there to support and guide … they listen us, encourage us, appreciate us … keen to see us growing together! I just love my company… my colleagues are super supportive! I feel blessed! I’m happy/enjoying my work!

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Inclusion

SMB is a great place to work, and as a woman, I have been fully supported and my career has really developed.

Accreditations

Disability Confident Leader

2023

Carers Confident Ambassador

2024

Gold Member of the Armed Forces Covenant (2014 onwards)

2014

Awards & Achievements

Family Friendly

Family Friendly

Flexa awards 2025
Career Progression

Career Progression

Flexa awards 2025
External award Icon

HR Brilliance in Diversity and Inclusion: Restart for Career Returners Programme

2025

Best Network Group Ethnicity Awards

2023

ActionAble 2025- leader in disability and inclusion within the FTSE 100.

2025
Anything else you want to know?

Ask BT Group a question about their ways of working, benefits, or anything else on their profile, and we'll pass it on for them to answer. (Just a heads up, we can't respond to questions about specific roles or applications)

Working at BT Group

2 days/week at home

A little flex time

Company employees:

100,000 across BT Group (24,000 at BT Business)

Gender diversity (m:f):

74.3:25.7 (BT Group)

Hiring in countries

Brazil

Canada

Colombia

Hong Kong

Hungary

India

Ireland

Malaysia

Poland

Singapore

Spain

United Kingdom

Office Locations

Anything else you want to know?

Ask BT Group a question about their ways of working, benefits, or anything else on their profile, and we'll pass it on for them to answer. (Just a heads up, we can't respond to questions about specific roles or applications)

Related blog posts

Employee benefits

  • 25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
  • Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
  • Bank holiday swaps
  • Buy or sell annual leave – buy up to 5 days/year pro rata
  • Carer’s leave – Two weeks paid leave
  • Cinema discounts
  • Coaching
  • Compassionate leave
  • Complimentary Medical Services
  • Cycle to work scheme
  • Employee assistance programme
  • Employee discounts
  • Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
  • Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
  • Enhanced pension match/contribution
  • Enhanced sick pay – 3 months
  • Faith rooms
  • In house training
  • L&D budget – sponsored accreditation available for certain professions
  • Learning platform – internal and external learning content via Degreed
  • Learning license – unlimited access
  • Lunch and learns
  • Mental health platform access – Silvercloud
  • Mentoring
  • Neo-natal leave
  • Open to job sharing
  • Open to part time work for some roles
  • Optional unpaid leave
  • Private GP service – 24/7 virtual GP access for UK colleagues
  • Referral bonus
  • Returnship
  • Salary sacrifice
  • Share options
  • Shared parental leave
  • Travel loan
  • Volunteer days – 3 volunteer days per year
  • Reservist leave
  • Fertility treatment leave
  • Pregnancy loss leave
  • Pregnancy support
  • Fertility treatment leave
  • Pregnancy loss leave
  • Pregnancy support
  • On-site catering
  • On-site barista
  • On-site shower
  • Modern office
  • Collaboration spaces
  • Private booths
  • On-site wellness room
  • Open to part-time employees
  • Open to compressed hours

BT Group's careers

Security Engineer Specialist
New Bailey, Manchester, United Kingdom
TOA (Technical Operations Authority)
27-45 Great Victoria Street, Belfast (N.I), United Kingdom
Customer Service Support Advisor
Rajarhat, Kolkata, India
Transport Manager
UK Wide, United Kingdom
Security Engineer Lead
New Bailey, Manchester, United Kingdom
Recoveries Strategy Manager
1 Braham Street, London, United Kingdom
Data Analytics Professional
One Braham (4140), London, United Kingdom
Network Engineer Apprentice
Orion Building B62-MH, Ipswich, United Kingdom
Comms Engineer
UK Wide, United Kingdom
Senior Manager Balance Sheet Control
Building 31, Budapest, Hungary
Power Engineer
UK Wide, United Kingdom
Account Manager
No. 8 Jalan Kerinchi,, Kuala Lumpur, Malaysia
Regulatory and Commercial Lawyer, APAC
No. 8 Jalan Kerinchi,, Kuala Lumpur, Malaysia
Senior Service Reliability Engineer
Building No 14 Sector 24 & 25A, Gurugram, India
Customer Solutions Design Manager
Building 31, Budapest, Hungary
Customer Service Support Advisor
DLF SEZ Block 1A, Kolkata, India
International Discovery lead
Building 31, Budapest, Hungary
Delivery Transformation Analyst
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Infrastructure Engineering Professional (Financial Trading)
Hong Kong Special Administrative Region of China
Data Science & AI Specialist
Building No 14 Sector 24 & 25A, Gurugram, India
Data Engineering Specialist
Building No 14 Sector 24 & 25A, Gurugram, India
Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Data Analytics Specialist - ESN
Assembly, Bristol, United Kingdom
EV Charging Business Development & Product Manager
Snowhill, Birmingham, United Kingdom
Business Sales Advisor - Retention & AOT
Belfast Contact Centre, Belfast (N.I), United Kingdom
Personal Assistant
Snowhill, Birmingham, United Kingdom
Mobile Core Design Specialist - Signalling and Roaming
1 Braham Street, London, United Kingdom
PAN BT - Major Incident Member
Martlesham Heath, Ipswich, United Kingdom
HR Advisor with French (Maternity Cover)
Building 31, Budapest, Hungary
Platform Engineering Professional - Data Engineer
Outer Ring Road, Bellandur, Bengaluru, India
Business Sales Advisor
Doxford, United Kingdom
Data Engineer
Riverside Tower, Belfast (N.I), United Kingdom
Customer Solution Design Practitioner
Exeter (R620), Exeter, United Kingdom
Propositions & GTM Professional
UK Wide, United Kingdom
Software Engineering Professional
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
3rd Line Data Engineering Specialist (TOA for Co-Op)
One Braham (4140), London, United Kingdom
Business Customer Support Technician Apprentice Reading
Bennett Road, Reading, United Kingdom
Power Manager
1500 Aviator Way, Manchester, United Kingdom
Asset Team Manager South
53-57 Knightsdale Road, Ipswich, United Kingdom
Network Management System Specialist
Blunsdon St Andrews, Swindon, United Kingdom
In-life 24/7 Operations Professional
Endeavour Sheffield, Sheffield, United Kingdom
Project Manager
One Braham (4140), London, United Kingdom
Security Manager - ROC Hungary
Building 31, Budapest, Hungary
Billing Analyst - LATAM
Sao Paulo, Brazil
People Relations Specialist (Partner)
Assembly, Bristol, United Kingdom
Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Fibre Designer
Euston TE, London, United Kingdom
Optical Manager
Ipswich (4405), Ipswich, United Kingdom
Technical Delivery Manager
Ipswich (4405), Ipswich, United Kingdom
Civils Manager
1 South Gyle Cres Lane, South , Edinburgh, United Kingdom
Resource Manager - Complex Projects
Orion Building B62-MH, Ipswich, United Kingdom
Logistics/Asset Management
Ipswich (4405), Ipswich, United Kingdom
Comms Engineer
Ipswich (4405), Ipswich, United Kingdom
Enterprise Architect Principal
1 Braham Street, London, United Kingdom
Power Engineer
UK Wide, United Kingdom
Business Operations Manager
One Braham (4140), London, United Kingdom
Senior Organisational Performance Lead
1 Braham Street, London, United Kingdom
Electrical / Mechanical Engineer - (Inverness)
Inverness (4337), Inverness, United Kingdom
Power Engineer
Salisbury (R329), Salisbury, United Kingdom
Mobile Core Design Professional - Policy
1 Braham Street, London, United Kingdom
Compliance Specialist
Sao Paulo, Brazil
Technical delivery professional
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Field Engineering Technician
1 Braham Street, London, United Kingdom
Acquisition Sales Executive
Assembly, Bristol, United Kingdom
Network Element Manager Design Authority
Snowhill, Birmingham, United Kingdom
Employee Relations Specialist
1 Braham Street, London, United Kingdom
Project/Programme Manager
New Bailey, Manchester, United Kingdom
Electrical / Mechanical Engineer
Kingston: Bentall Centre (4322, Kingston upon Thames, United Kingdom
Site Reliability Engineering Specialist
Outer Ring Road, Bellandur, Bengaluru, India
Principal Enterprise Architect - Information
1 Braham Street, London, United Kingdom
Service Design Principal
One Braham (4140), London, United Kingdom
Customer Service Support Advisor
Building No 14 Sector 24 & 25A, Gurugram, India
Senior Manager, Field Marketing (Value)
One Braham (4140), London, United Kingdom
QA Engineering Professional
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Infrastructure Engineering Specialist
Deansgate, Manchester, United Kingdom
Google Cloud Engineering Specialist
3 Capital Quarter, Cardiff, United Kingdom
Software Engineering Manager
Orion Building B62-MH, Ipswich, United Kingdom
Customer Solutions Design Practitioner
Building No 14 Sector 24 & 25A, Gurugram, India
Business Customer Support Technician Apprentice
Grenn Street, Sunbury on Thames, United Kingdom
Senior Service Desk Analyst with Italian
Building 31, Budapest, Hungary
Electrical Engineer
Rugby (4142), Rugby, United Kingdom
Senior Manager, Risk and Controls - Digital
1 Braham Street, London, United Kingdom
Migrations CoE Professional
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Senior Network and Firewall Administrator
Building 31, Budapest, Hungary
Software Engineering Professional
Outer Ring Road, Bellandur, Bengaluru, India
Customer Service Support Advisor
Rajarhat, Kolkata, India
Customer Solutions Design Specialist
Snowhill, Birmingham, United Kingdom
Total Reward Policy & Design Specialist
1 Braham Street, London, United Kingdom