Cyber Security Professional

Job Description

Job Req ID: 59233

Posting Date: 28th May 2026

Function: Cyber Security

Location: Birmingham

Closing Date: 11th June 2026

About the role

Cybersecurity is crucial because it protects individuals and organizations from the risks and consequences of cyberattacks, which can range from financial loss and reputational damage to identity theft and even physical harm. It safeguards sensitive data, maintains privacy, ensures compliance with regulations, and enables businesses to maintain operations and build trust with customers

This role is based in BT's Birmingham office & requires 3 days in office

Availability to provide callout cover 24x7x365 is required

What you’ll be doing

• Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
• Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
• Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
• Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
• Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
• Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
• To provide analytical and innovative input to projects/operational issues as well as support negotiations.

Essential Skills / Experience

• At least one years experience working in a support role dealing with technical server issues
• Will need to provide callout cover 24x7x365

Desirable Skills / Experience

• Good Windows server build and support knowledge
• Good Linux server build and support knowledge
• Patching and vulnerability management experience
• Understanding of proxies and networking
• Understanding of Cyber Security principles
• Happy to work occasionally Out of hours
• Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
• Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.

Our Package

• On target 10% on target bonus​
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%​
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.​
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.​
• 25 days annual leave (not including bank holidays), increasing with service​
• 24/7 private virtual GP appointments for UK colleagues​
• 2 weeks carer’s leave ​
• World-class training and development opportunities​
• Option to join BT Shares Saving schemes.​

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.