Supplier Relationship Manager, Quality Development

Closing Date: Friday 31st July 2026

About the role

As a Supplier Relationship Manager within our Supplier Quality, Development and Compliance function, you’ll play a hands‑on role in improving the performance of suppliers delivering consumer electronics — from devices and CPE to accessories.

You’ll be at the forefront of ensuring product quality, reliability and compliance, both at launch and throughout the in‑life lifecycle. Working directly with suppliers and internal teams, you’ll identify issues, drive structured problem resolution, and deliver measurable improvements that enhance customer experience and business performance.

Your work will directly contribute to:

• Improving product quality and reducing customer‑impacting issues

• Driving supplier accountability and performance

• Ensuring compliant, reliable products reach the UK market

• Supporting improvements across repair, refurbishment and returns

Improving product quality and reducing customer‑impacting issues

Driving supplier accountability and performance

Ensuring compliant, reliable products reach the UK market

Supporting improvements across repair, refurbishment and returns

What you’ll be doing

As a key partner to our suppliers and internal stakeholders, you will:

Supplier Performance & Quality

• Manage in‑life supplier performance for assigned suppliers

• Review supplier quality scorecards and identify performance gaps

• Agree, track and drive improvement actions

Manage in‑life supplier performance for assigned suppliers

Review supplier quality scorecards and identify performance gaps

Agree, track and drive improvement actions

Structured Problem Solving

• Lead 8D problem‑solving activities

• Identify and validate root causes

• Implement corrective actions and verify effectiveness

Lead 8D problem‑solving activities

Identify and validate root causes

Implement corrective actions and verify effectiveness

Product Quality Improvement

• Work directly with suppliers to reduce defects and recurring failure modes

• Address reliability issues and customer‑impacting problems

Work directly with suppliers to reduce defects and recurring failure modes

Address reliability issues and customer‑impacting problems

New Product Introduction (NPI)

• Support supplier readiness checks

• Contribute to quality planning and risk identification

Support supplier readiness checks

Contribute to quality planning and risk identification

Supplier Site Visits & Audits

• Conduct on‑site assessments to identify issues and promote good manufacturing principles

• Drive corrective actions and follow‑up improvements

Conduct on‑site assessments to identify issues and promote good manufacturing principles

Drive corrective actions and follow‑up improvements

Returns, Repair & Refurbishment

• Analyse defect trends

• Support supplier corrective actions to improve performance

Analyse defect trends

Support supplier corrective actions to improve performance

Product Quality & Compliance

• Carry out basic environmental and product compliance checks

• Support technical investigations where required

Carry out basic environmental and product compliance checks

Support technical investigations where required

Collaboration & Stakeholder Engagement

• Build strong relationships with internal teams and suppliers

• Support ongoing improvement and effective issue resolution

Build strong relationships with internal teams and suppliers

Support ongoing improvement and effective issue resolution

Required Skills / Experience

Essential

• Ability to travel internationally (including Asia) ~20–40 days per year

• Ability to travel within the UK for supplier visits, audits and stakeholder engagement

• Experience working with consumer electronics, telecoms devices or similar product environments

• Proven experience managing suppliers in‑life, including performance monitoring and issue resolution

• Practical experience in root cause analysis, structured problem solving (e.g. 8D), and managing product/manufacturing quality issues

• Ability to use data to identify quality issues, monitor performance and drive improvements

• Working knowledge of manufacturing processes (plastics, PCB assembly, final assembly) and their impact on product quality and reliability

Ability to travel internationally (including Asia) ~20–40 days per year

Ability to travel within the UK for supplier visits, audits and stakeholder engagement

Experience working with consumer electronics, telecoms devices or similar product environments

Proven experience managing suppliers in‑life, including performance monitoring and issue resolution

Practical experience in root cause analysis, structured problem solving (e.g. 8D), and managing product/manufacturing quality issues

Ability to use data to identify quality issues, monitor performance and drive improvements

Working knowledge of manufacturing processes (plastics, PCB assembly, final assembly) and their impact on product quality and reliability

Desirable

• • Experience in repair, refurbishment or returns environments

  • Awareness of product compliance requirements (RoHS, REACH, CE)

  • Exposure to NPI or product launch activities

  • Familiarity with quality tools such as SPC, Six Sigma or similar

• Experience in repair, refurbishment or returns environments

• Awareness of product compliance requirements (RoHS, REACH, CE)

• Exposure to NPI or product launch activities

• Familiarity with quality tools such as SPC, Six Sigma or similar

Experience in repair, refurbishment or returns environments

Awareness of product compliance requirements (RoHS, REACH, CE)

Exposure to NPI or product launch activities

Familiarity with quality tools such as SPC, Six Sigma or similar

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

10% on target annual bonus
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

At EE, we’re harnessing the power of technology to bring people together and make life better.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.

[For corporate TA within Consumer]

EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.

You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.