Total Wireless Training Program Senior Manager

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

When you join Verizon...

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total Wireless and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total Wireless is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday)

What you will be doing...

The Operations & Channel Strategy team, as part of the Total Wireless (TW) Channel Management organization, orchestrates Total Wireless strategic programs and initiatives from conception to execution, ensuring channel readiness and operational excellence.

As the Sr. Manager - Program & Project Management, you will be responsible for end to end development and management of training, communications, & resources supporting the new Value Indirect field team. You will design various resource materials to drive knowledge and understanding within the Value Indirect Field team, which in turn, will allow them to translate various Total Wireless program, product, and promotional launch information when visiting Total Wireless Indirect locations.

In this role, you will:

• Maintain end-to-end ownership of developing Training, Communications & Resources for multiple channel level initiatives simultaneously and organize/prioritize them to align with the Total Wireless exclusive distribution channel’s broader strategic goals

• Develop and implement a comprehensive strategy for resource creation and maintenance to support GTC and business-as-usual priorities for the Value Indirect field team

• Own the development of specific training content and courses, both in-person and virtual to be completed by the Value Indirect field team

• Build and implement an onboarding training program for all Value Indirect field representatives

• Serve as a TW Exclusive Distribution channel subject matter expert, advising cross functional teams on channel nuances, processes, and ways of working.

• Work cross functionally with L&D and external support partners to develop resource materials to support channel level initiatives such as system enhancements, promotional launches, and new product education.

• Develop communications for multiple levels within the channel, tailoring information as needed to relevant audiences

• Consistently deliver high quality work that fully addresses the intended criteria, goals, and objectives.

• Effectively communicate verbally and in writing to stakeholders, team members, and leadership.

You’ll need to have:

• Bachelor’s degree or six or more years of work experience.

• Six or more years of relevant work experience.

• Experience supporting communications for an organization.

• Experience in program and/or project management.

• Willingness to travel approximately up to 25% or less.

Even better if you have one or more of the following:

• An MBA, or an M.S. in a related field.

• Experience in training design, development, or delivery.

• Self-motivated and able to work with minimal supervision.

• Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.

• Experience working with external partners and/or vendors.

• 6+ years actively working in retail operations and/or Go to Market.

• 6+ years of program and/or project management experience.

• Excellent verbal & written communication, copywriting, editing, and proofreading skills.

• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.

• Excellent executive presentation skills.

• A team player orientation collaborating well with others.

• A passion for delivering exceptional experiences to partners and consumers.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $108,000.00 and $219,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.