Total Wireless Senior Client Partner

Job Description

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What we're looking for...

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

What you'll be doing...

As a Sr. Client Partner within the Total Wireless Exclusive Retail team, a part of the VCG Value Organization, you will be responsible for providing critical support in driving sales and distribution growth for the Direct Retail Partners while building relationships with their executive leadership principals, helping solve their specific needs. You will prioritize and manage multiple accounts, programs and responsibilities successfully, making sure to understand business issues and develop winning solution strategies. You will need to make critical, business impacting decisions. You’ll proactively share best practices, cultivate collaboration, ensure results and Key Performance Indicators (KPIs) are being met in order to drive and execute performance. Your role will require a high degree of collaboration across leadership, and support organizations, with key responsibilities to include:

Responsibilities:

• Serves as primary interface for Total Wireless Direct Retail Partners.

• Develop and strengthen relationships, translating Agent feedback & concerns internally.

• Identify opportunities and lead account strategy and planning discussions with Direct Retail Partners.

• Drive and influence Direct Retail Partners distribution growth strategy for TW Retail.

• Work closely with channel leadership in the consumer experience, sales, and analytics organizations to drive and manage distribution growth of your accounts.

• Producing and presenting creative, compelling proposals, presentations, and business reviews, that tell unique, customer-centric stories that express Total Wireless’s key initiatives and expectations from a distribution and growth perspective.

• Assessing performance of each agent and retailer and developing a tailored plan on a monthly basis to improve productivity to help them meet their targets.

• Measuring and monitoring KPIs for your respective Indirect Partners, developing and executing plans to meet and exceed sales targets.

You have the business acumen and executive presence to establish credibility with the principals, and you’re energized by the prospect of scaling a new organization. When you negotiate, you effectively balance the needs of all involved.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday) ​

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience in channel management, indirect channel, and/or direct retail partners.

• Willingness to travel, approximately up to 50% or less.

Even better if you have:

• An MBA, or an M.S. in related fields.

• Two or more years of Indirect channel experience.

• Exceptional PP/Google Slide creation for executive presentations.

• Understanding of organizational objectives, functions, and motivations.

• Understanding of key financial concepts relevant to Verizon business performance.

• Demonstrate ability to work with, understand, and manage analytics data and reporting tools.

• Project management experience.

• The ability to solve complex problems creatively.

• Ability to prioritize and execute effectively.

• Strong interpersonal communication and collaboration skills.

• Managed complex projects with cross-functional teams and aligned groups to a common goal.

• Experience with Strategic initiatives with data driven outcomes.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.