Telecom Program Manager

Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...
The Telecom Program Manager maintains an overarching client relationship for assigned State of California government accounts (both proactive and reactive). The role of the Program Manager is to present a locally accessible, knowledgeable and empowered point of contact to designated state of California customers for the duration of the program. The Program Manager is the primary point of contact between the Verizon Account and Support teams and the customer, ensuring that all deliverables and program requirements are met, The Program Manager will establish and maintain constant and successful internal Verizon and external customer communications throughout the duration of the program life cycle. This role must become knowledgeable of the contract and associated telecommunications services offered in the contract and all billing requirements. This role will need to work sales and other partnering organizations to ensure accurate quotes and order information which are key to accurate and contractually compliant billing.

In this role, you will...

• Act as the key service advocate for the service program and client financial aspects of the contract.

• Manage the governance of quote to revenue process, following contractual compliance.

• Maintain reporting and financial governance for assigned accounts (Proactive/Reactive).

• Maintain customer relationships with key customer stakeholders.

• Partner with internal and customer stakeholders on project related work.

• Attend all project related calls for service delivery.

• Take responsibility for customer enablement

• Conduct internal and customer reviews monthly and quarterly.

• Act as a point of escalation as needed.

• Report on customer SLA and Service Delivery KPI management.

Where You'll Be Working...

In this hybrid role, you'll have a defined work location in Folsom, CA or Los Angeles, CA that includes work from home and assigned office days set by your manager

What we’re looking for...
This role requires positive interpersonal relationship management capability, ability to follow through with deliverables, and attention to detail. Additionally, this role will need someone with customer service experience and a proven ability to multitask competing priorities.

You’ll need to have...

• Four or more years of work experience.

• Three or more years of relevant work experience.

• Three or more years of experience with telecommunications

• Three or more years of customer-facing telecommunications billing and account services experience

Even better if you also have...

• A Degree.

• Knowledge of Verizon billing systems.

• Experience working with government contracts.

• Knowledge of telecommunications services.

• Strong work ethic and interpersonal skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $78,000.00 and $144,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

Verizon will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative.